2019 Applications now closed
Due to high demand all applications for work experince, internerships and work placements are now closed.
Please check back again to find out about opportunities for our 2020 intake. Thanks
Apprenticeships
We offer a range of apprenticeships which provide excellent opportunities to start your career in the water industry.
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How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our...
What is a cubic metre?
A cubic metre equals 1000 litres of water. If you’re on a meter, the variable charge from 1st April 2019 for 1 cubic metre is: For water - £1.8477 For sewerage...
What are the current Assessed charge prices?
If you receive a single service (either water or sewerage) your annual 2019/20 assessed charges will be calculated: Assessed charge type Water only Sewerage...
Moving home
What do I need to do about my meter when I move?
On the day that you move, please take a meter reading and let us know online either at My Account, on our move form or give us a call to take the details. If it’s...
What do I need to do when I move house?
Let us know you’re moving online by completing one of the following forms: New Customer, Moving within the South West Leaving the South West Or give us a call if you...
How can I let you know if a tenant is moving?
If you’re a landlord renting out a property, you can let us know who is responsible for charges at your property by using the national web portal Landlord TAP.You can use...
Billing
What will the charges be at a house that I’m moving to?
Your Estate or Property Agent should be able to provide you with more details. If the property has a water meter, you'll be charged for the amount of water you use in...
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, get in contact with us. If you've already registered for...
Can I get a discount on water that doesn’t drain to the sewer?
We already give a 5% discount if you are on a meter, for water you use which doesn't return to our sewers, for example garden watering, car or window washing. If you use...
Why are bills so high in the South West?
From 1st April 2019, our average annual household bill for water and wastewater services is £491, compared to £493 in 2009/10. This follows a series of price freezes,...
Meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver...
How long will it take to install a meter?
We’ll install the meter within 3 months of receiving your meter application. If there is a delay on the installation, we’ll use readings taken after the meter is...
Can I go back to unmetered charges if I’ve switched to a meter?
If you don’t think that switching to a meter was of any benefit, you have 2 years from when the meter was installed to go back to unmetered charges. For more information...
Leaks
What do I do if I have a leak on my shared supply pipe?
If the leak is occurring on a section of pipe that one person only is responsible for, they will need to arrange for its repair. You can report a leak using our online...
How do I report a leak on my supply pipe?
You can complete our online leak form or call our Services Helpline 0344 346 2020 It will be your responsibility to repair it and approved plumbers can be found through...
What do I do if I have a leak inside my house?
You can watch our video to find out where the leak is. If you’ve confirmed a leak inside your house by carrying out a leak check on the meter or can hear or see running...
How do I know if I have a leak?
If you’re on a meterYou may have received a bill that shows a larger amount of usage than normal which may indicate a leak on your supply pipe. Watch our guide or follow...
Saving water
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Yearly water use in Cubic Metres m3 Number of...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help...
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof...