Retailers and commercial services

Retailers and commercial services

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Why has my metered bill increased, but I’m not using any more water?

Your bills are based on your water usage, so the reason for your bill increasing may be due to: More water being used than expected – guests staying, watering the garden, decorating Payment plan changes Previous bills were estimated meter reads that were under-estimated A possible water leak on your underground supply pipe Faulty plumbing , dripping taps or overflow New appliances that use more...

Can I pay regularly by instalments?

Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1 April each year for the year ahead.    Payment plan                      Details Half yearly  2 Instalments allowing you to pay half on 1 April and half on 1 October by Direct Debit Monthly 10 Direct Debit instalments from...

How is my bill calculated?

Your bill is made up of a variable charge and a fixed charge. Fixed charge This covers our costs for supplying water and taking away and treating used water. You’ll find our latest charges document here. Variable charge If you are on a meterThe variable charge is based on the amount of water you use in cubic metres. The sewerage charge has a 5% allowance for the water that doesn’t go back into our...

How do I read my meter?

Your meter will look similar to the meters in the pictures below;         How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may need to use a tool to scoop out any soil or rain water that has built up inside the chamber. Make sure that the unique serial number on the meter matches with your bill. On the meter face, read the black or...

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