Retailers and commercial services

Retailers and commercial services

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My bill is in credit, can I get a refund?

If your latest bill is in credit and the bill is based on a reading  rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a free call back section on this page so that we can discuss the refund with you. If you’ve moved or closed your account, your final bill will show any credit balance. If you’ve confirmed your forwarding address, we'll try to refund...

How is my unmetered bill calculated?

Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Variable charge - This is based on the Rateable Value of your property. This is the figure that we use to calculate this charge on. Here is an example of how we calculate unmetered bills: A yearly bill for a family living in a house...

How much water does an average person use?

The national average annual usage figures have been taken from The Consumer Council for Water and are listed below:   Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High use 1 45 66 100 2 55 110 136 3 82 136 175 4 110 165 210 5 136 182 245 6 155 200 265 1 cubic metre = 1000 litres Your usage may be lower or higher for different...

Where is the external stop tap?

The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap may be installed inside the meter chamber. To turn off your water supply in an emergency, you should use your internal stop tap. There are 2 types of external stop taps, which can be switched off by: A square plastic head - turn 90...

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