Our laboratory services
Our UKAS accredited laboratory provides results following testing of water and waste water samples for business and private water supply customers.
We support a wide range of public, private and regulated sector businesses to manage water quality and the health of their customers.
Our team provide an independent cost efficient analysis of samples for a wide variety of parameters such as
- Microbiological organisms
- General chemistry
- Pesticides and Insecticides
With our expertise and a diverse range of analytical techniques, we analyse water and waste samples to internationally recognised standards DWTS, MCERTS and ISO17025.
We support a variety of business driven regulatory monitoring requirements by analysing samples such as
- Private water supplies
- Ground waters and surface waters e.g. boreholes and rivers
- Swimming pools and recreational water
- Sea water
- Trade effluents
- Soils and sludges
Quickly find what you are looking for...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
How do I apply for a new water supply?
We’ll send you an application form and information pack in the post; we’ll call you back to arrange this. Please complete the details in our Arrange a free call back section on the right. When you’ve completed the form, we’ll contact you within 3 working days of...
Can I separate my shared supply?
Yes, if you would like to separate your supply from a shared supply you can apply for a new connection. We’ll give you a 20% discount (up to a maximum of £250) on our charges for the work that’s required to install and connect our part of the new supply pipes to the...
How can I find an approved plumber?
You can find a list of approved plumbers at WaterSafe or WIAPS.
How do I arrange for my water to be tested?
If you have a private water supply or are a business you can supply a sample to us for testing at our laboratory by completing our online form. If you have a concern about your water supply, please contact our Services Helpline on 0344 346 2020
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements. If you’d like to make an analytical enquiry you can use our online...
When will I have the results of my sample?
After you’ve given us a sample, following quote and agreed analysis, we aim to provide you with an analytical sample report within 10 working days.
How should I deliver my sample to your laboratory?
You should bring your sample in a cool box or temperature controlled environment of 2-8 degree’s. We offer a courier driver to deliver samples between the designated collection points listed below across Devon and Cornwall to our Exeter Laboratory. Barnstaple...
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.
Do you carry out Legionella testing?
Yes, our laboratory is accredited for the analysis of Legionella in hot and cold water systems, swimming pools, spa pools and hot tubs. If you’d like to make an analytical enquiry you can use our online form.
What is the stability (preservation) time of a chemical or micro-organism within a sample?
The chemical and biological matter found in samples may degrade over time and therefore each chemical or micro-organism is allocated a time in which they should be analysed. This ensures that the result reported is representative of the sample when it was taken. Details...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
What does a CON29DW drainage and water search contain?
The Conveyancing 29 Drainage and Water (Con29DW) is designed to identify any liability that you may incur as an owner and uncover problems that may impact on the property value and lead to expensive maintenance bills. The search contains: An analysis of the risk of...