Our Exeter laboratory is open to receive samples between 8am-5pm Monday to Friday.
If you need to arrange delivery outside of these hours please contact our Customer Support Team
If you need a business sample or private supply tested please complete our Request for laboratory analysis form.
Sample results will be issued as received at the laboratory. We’ll comment on the certificates of analysis if we find any of the results have been compromised.
Our courier collection points ensure sample delivery by 4:30pm.
|Launceston||12:30 Wednesday only|
|Tolgus||13:00 Monday - Friday|
|Bodmin||14:00 Monday - Friday|
|Plymouth||13:00 Monday - Friday|
|Barnstaple||13:00 Monday - Friday|
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Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other utilities also use a different colour paint to mark locations of their apparatus for the same reasons.
What do I do if I have been flooded by sewage?
Step 1: Call us on 0344 346 2020 – 24 hours a day, 7 days a weekStep 2: Call your insurance company if your home is flooded internallyStep 3: We’ll help you clean up and aim to start work within 4 hoursStep 4: We’ll investigate and provide you with a contact to talk...
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a free call back section on this page so that we can discuss the refund with you. If you’ve moved or...
How do I get a new water main?
You can apply for a new water main if it will serve 2 or more properties which haven’t previously connected to our network (directly or indirectly) We will ask you (and any other applicants) to pay any difference between our costs in providing the water main and the...
How do I arrange for my private or business water supply to be tested?
If you are a household customer and are concerned about your water supply, please contact our Services Helpline on 0344 346 2020. If you have a private water supply e.g a borehole or well, or you are a business, you can arrange to supply us with a sample so that we can...
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements. If you’d like to make an analytical enquiry you can use our online...
When will I have the results of my sample?
After you’ve given us a sample, following quote and agreed analysis, we aim to provide you with an analytical sample report within 10 working days.
How should I deliver my sample to your laboratory?
You should bring your sample in a cool box or temperature controlled environment of 2-8 degree’s. We offer a courier driver to deliver samples between the designated collection points listed below across Devon and Cornwall to our Exeter Laboratory. Barnstaple...
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.
Do you carry out Legionella testing?
Yes, our laboratory is accredited for the analysis of Legionella in hot and cold water systems, swimming pools, spa pools and hot tubs. If you’d like to make an analytical enquiry you can use our online form.
What is the stability (preservation) time of a chemical or micro-organism within a sample?
The chemical and biological matter found in samples may degrade over time and therefore each chemical or micro-organism is allocated a time in which they should be analysed. This ensures that the result reported is representative of the sample when it was taken. Details...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
What does a CON29DW drainage and water search contain?
The Conveyancing 29 Drainage and Water (Con29DW) is designed to identify any liability that you may incur as an owner and uncover problems that may impact on the property value and lead to expensive maintenance bills. The search contains: An analysis of the risk of...