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How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may need to use a tool to scoop out any soil or rain water that has built up...
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How do I arrange for my private or business water supply to be tested?
If you are a household customer and are concerned about your water supply, please contact our Services Helpline on 0344 346 2020. If you have a private water supply e.g a borehole or well, or you are a business, you can arrange to supply us with a sample so that we can...
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements. If you’d like to make an analytical enquiry you can use our online...
When will I have the results of my sample?
After you’ve given us a sample, following quote and agreed analysis, we aim to provide you with an analytical sample report within 10 working days.
How should I deliver my sample to your laboratory?
You should bring your sample in a cool box or temperature controlled environment of 2-8 degree’s. We offer a courier driver to deliver samples between the designated collection points listed below across Devon and Cornwall to our Exeter Laboratory. Barnstaple...
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.
Do you carry out Legionella testing?
Yes, our laboratory is accredited for the analysis of Legionella in hot and cold water systems, swimming pools, spa pools and hot tubs. If you’d like to make an analytical enquiry you can use our online form.
What is the stability (preservation) time of a chemical or micro-organism within a sample?
The chemical and biological matter found in samples may degrade over time and therefore each chemical or micro-organism is allocated a time in which they should be analysed. This ensures that the result reported is representative of the sample when it was taken. Details...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
What does a CON29DW drainage and water search contain?
The Conveyancing 29 Drainage and Water (Con29DW) is designed to identify any liability that you may incur as an owner and uncover problems that may impact on the property value and lead to expensive maintenance bills. The search contains: An analysis of the risk of...