Standpipes are portable devices which can be used to obtain a temporary water supply from defined hydrant positions within our water supply network.
You can hire standpipes via our approved supplier:
All of our approved standpipes are fitted with an anti-pollution device to prevent back-flow and reduce the risk of contamination entering the public water supply.
Unauthorised access to our hydrants and the use of standpipes sourced from outside of our approved supplier can create a potential risk to water quality, which could result in public health issues and could damage our infrastructure. It can also interfere with our operations or fire service activities.
It’s a criminal act to use a standpipe which is not hired from us and take water without permission from a non approved hydrant, which could lead to prosecution.
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Why do I have low pressure?
If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks: Check if the low pressure is only affecting your hot water, this would...
Why do I need permission to build over or close to a public sewer?
We need to approve your proposal of works (even if you have already had planning permission granted) as your building could cause damage or prevent access to the sewer. Some conservatories and minor works don’t always need planning and/or building regulation approval,...
How do I get a new or replacement water connection?
Take a look at our new or replacement water connection pages to find more information about this service, including how to apply, an explanation of the process and charges. When you've completed our application form, we'll contact you in writing within 5 calendar days...
What is water pressure?
Water pressure is the power that moves water from our main pipes into your pipes and into your home. The pressure of the water in the supply system is created by gravity due to the height of the source of the water, in the below example; a reservoir. (It may be assisted...
How do I arrange for my private or business water supply to be tested?
If you are a household customer and are concerned about your water supply, please contact our Services Helpline on 0344 346 2020. If you have a private water supply e.g a borehole or well, or you are a business, you can arrange to supply us with a sample so that we can...
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements. If you’d like to make an analytical enquiry you can use our online...
When will I have the results of my sample?
After you’ve given us a sample, following quote and agreed analysis, we aim to provide you with an analytical sample report within 10 working days.
How should I deliver my sample to your laboratory?
You should bring your sample in a cool box or temperature controlled environment of 2-8 degree’s. We offer a courier driver to deliver samples between the designated collection points listed below across Devon and Cornwall to our Exeter Laboratory. Barnstaple...
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.
Do you carry out Legionella testing?
Yes, our laboratory is accredited for the analysis of Legionella in hot and cold water systems, swimming pools, spa pools and hot tubs. If you’d like to make an analytical enquiry you can use our online form.
What is the stability (preservation) time of a chemical or micro-organism within a sample?
The chemical and biological matter found in samples may degrade over time and therefore each chemical or micro-organism is allocated a time in which they should be analysed. This ensures that the result reported is representative of the sample when it was taken. Details...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
What does a CON29DW drainage and water search contain?
The Conveyancing 29 Drainage and Water (Con29DW) is designed to identify any liability that you may incur as an owner and uncover problems that may impact on the property value and lead to expensive maintenance bills. The search contains: An analysis of the risk of...