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Water advice & services
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Use the FAQ search to quickly find what you are looking for
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
A cubic metre equals 1000 litres of water.
If you’re on a meter, the variable charge from 1st April 2019 for 1 cubic metre is:
For water - £1.8477
For sewerage including surface water drainage – £3.5832
For sewerage excluding surface water drainage - £3.1549
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know.
You’ll need to check our guidance notes to ensure you meet the criteria and if so, complete the Declaration of works form online...
For blockages on a public sewer, please contact us on 0344 346 2020 so that we can confirm responsibility.
We’re responsible for maintaining public sewers and we’ll attend within 4 hours to unblock the sewer, free of charge.
If you are the homeowner, you are responsible...
Please see our Careers page for current vacancies, student placements, graduate development programme and apprenticeships.
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size.
There are 1.6 million residents and around 5 million visitors a year.
We provide clean water to...
Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water...
We’re based in Exeter. Our address is: South West Water Limited, Peninsula House, Rydon Lane, Exeter, Devon EX2 7HR
View Larger Map | Get Directions | View Bird's Eye
If you’ve noticed intermittent high pressureThere may be planned maintenance work in your area that’s causing a sudden surge of pressure or flow. Sometimes air can get trapped in your pipes, causing the increase in pressure which can be resolved by running your taps for...
If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks:
Check if the low pressure is only affecting your hot water, this would...
Our water quality postcode search can be found here.
Most of our area is sourced from moorland rivers and reservoirs and is classed as soft or moderately soft. In East Devon the water comes from deep underground boreholes and this water is classed as slightly or...
We have a statutory requirement to supply water by gravity continuously for domestic purposes at a pressure that will; ‘reach the top of the top-most storey of every building’ (Water Industry Act 1991 Section 65)
We also have service standards which are agreed with...
Please follow these easy steps to keep fat, oil and grease out of your pipes by using your Gunk Pot or equivalent container:
Scrape food scraps and fat off your plates into your bin or food waste recycling.
Use your Gunk Pot or similar...
We know that being affected by sewer flooding is unpleasant and upsetting so we’re working hard to prevent it from happening.
Take a look at our new approach Downstream Thinking to tackle flooding from sewers.
We regularly clean our sewers especially those we know are...
You can help to stop our sewers from blocking and flooding by following our guide below:
Only flush the 3 P’s pee, paper and poo
Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials
Do not pour grease or cooking fat down the sink – the...
No, if you believe you have a private pumping station that we have not yet assessed or adopted, complete the form so that we can confirm if the site qualifies for transfer of ownership.
The pumping station transfer of ownership happened on 1 October 2016 and included...
No, swimming isn’t allowed in any of our reservoirs.
There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
No. The last water restriction in our region was in 1996.
More information is available on our water resources.
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below:
Yearly water use in Cubic Metres m3
Number of people living in your home
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water.
To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
If you are a household customer and are concerned about your water supply, please contact our Services Helpline on 0344 346 2020.
If you have a private water supply e.g a borehole or well, or you are a business, you can arrange to supply us with a sample so that we can...
Our laboratory carries out a wide range of chemical and microbiological tests.
We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements.
If you’d like to make an analytical enquiry you can use our online...
Yes. Our laboratory offers an independent analytical service for trade effluents.
If you’d like to make an analytical enquiry you can use our online form
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.