Charging Arrangements for 2018/19
New charging rules for new connections to the water and wastewater network came into effect on 1 April 2018. The new rules require water companies to change how they have previously charged for new connections services and these new charges for 2018/19 are laid out in our New Connections and Developer Services Charging Arrangements
This document is applicable to Self-Lay Providers (SLPs), New Appointees (NAVs) and Developers/Builders.
Following Ofwat’s Information notice IN 18/05 and its revised Wholesale Charging Rules, published in March 2018, we have made some changes to our Developer Services Charging Arrangements. We are required to include, within our Developer Services Charging Arrangements, the provision for Water Supply Licensees (retailers) to request new connection services. We have made this change to the Charging Arrangements and republished accordingly.
We have also made minor changes and clarifications to our Charging Arrangements following further engagement with, and feedback from customers and stakeholders. No new or amended charges have been introduced as part of these minor changes. The document below summarises these changes.
Board Assurance Statement
The South West Water Board of Directors publishes this Board Assurance Statement confirming that South West Water's 2018/19 New Connections and Developer Services Charging Arrangements are compliant with its legal obligations and consistent with Ofwat's Charging Rules for New Connections Services (English Undertakers)
IMPORTANT NEWS – OUR CHARGES CHANGED FROM 1 APRIL 2018
The Water Act 2014 brought in changes that mean that all water companies have been required to modify the way they charge customers for Developer Services related activities from April 2018.
Ofwat, the economic regulator, has published new rules that now mean that water companies will provide more fixed charges rather than bespoke prices on request. Ofwat’s rules follow the overarching principles of:
- Stability and predictability
- Transparency and customer-focused charging
- Fairness and affordability, and
- Environmental protection.
From 2017/18 the way that we charge for Developer Services related activities has changed and if you would like to know more further details can be found on the following links:
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How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
What standards apply to water pressure?
We have a statutory requirement to supply water by gravity continuously for domestic purposes at a pressure that will; ‘reach the top of the top-most storey of every building’ (Water Industry Act 1991 Section 65) We also have service standards which are agreed with...
What do I need to do when I move house?
Let us know you’re moving online by completing one of the following forms: New Customer, Returning Customer, Moving within the South West Leaving the South West Or we’ll call you back if you prefer. Please complete the details in our Arrange a free call back section...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Yearly water use in Cubic Metres m3 Number of people living in your home Low use Average use High...
What do I need to do if I’m planning to build an extension or conservatory?
Our sewers run under ground in streets, gardens, fields and land, so if you're building an extension you will need to check if there is a sewer nearby. We can then make sure that your home and our pipes are protected during and after the build. You can find guidance on...
Does my pipework need to meet with any regulations?
Yes, pipework and plumbing must comply with the Water Supply (Water Fittings) Regulations 1999. These are designed to stop contamination of water supplies by preventing back-flow, back-siphonage and interconnections of water from other sources.
Can I arrange to lay my own water mains and make service connection?
Yes, if you are or are employing an accredited self lay organisation, you can undertake this work. You can agree with us to lay your water mains and connections, however you will need to make an application to do so. You’ll find more details within our Self lay...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
How do I apply for a new sewer connection?
You can complete our sewer connection application form and return it to us by email, the guidance notes contain more information. You’ll need to arrange for a drain to be laid from your property to our sewer. If you need help in locating the closest public sewer, you...
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our guidance notes to ensure you meet the criteria and if so, complete the Declaration of works form online...
Why do I need permission to build over or close to a public sewer?
We need to approve your proposal of works (even if you have already had planning permission granted) as your building could cause damage or prevent access to the sewer. Some conservatories and minor works don’t always need planning and/or building regulation approval,...
What if my extension was built over a private sewer before 1 October 2011?
If the property was built before the transfer of private sewers to us on 1 October 2011, the works are legal as there would have been no need for approval before this date. There's more information here on building over a public sewer after this date.
What does a CON29DW drainage and water search contain?
The Conveyancing 29 Drainage and Water (Con29DW) is designed to identify any liability that you may incur as an owner and uncover problems that may impact on the property value and lead to expensive maintenance bills. The search contains: An analysis of the risk of...
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements. If you’d like to make an analytical enquiry you can use our online...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form