Developer Services Charges Scheme
Our Developer Services Charges Scheme sets out charges for services provided when developing land and laying new water and sewerage infrastructure.
Our charges scheme is reviewed regularly to ensure that our reasonable costs are covered and technical requirements are being met.
For our frequently asked charges questions and answers please search below.
Charging Arrangements for 2019/20
The Water Act 2014 brought in changes that required all water companies to modify the way they charged customers for Developer Services related activities. Consequently Ofwat’s Charging Rules for New Connections Services (English Undertakers) first came into effect on 1 April 2018. The most recent version of these charging rules can be found here:
South West Water’s modified charges were first laid out in our New Connections and Developer Services Charging Arrangements 2018/19.
To maintain transparency, we have derived our 2019/20 charges by applying November 2018 RPI of 3.19% to our 2018/19 charges. In response to stakeholder feedback we have also clarified and added further text in some areas of the Charging Arrangements. Further detail is provided in the change log at the front of the document.
This document is applicable to Self-Lay Providers (SLPs), New Appointees (NAVs), Developers/Builders and Water supply and/or Sewerage Licensees (Retailers) applying for new connections services on behalf of non-household customers.
Board Assurance Statement
The South West Water Board of Directors publishes this Board Assurance Statement confirming that South West Water's 2019/20 New Connections and Developer Services Charging Arrangements are compliant with its legal obligations and consistent with Ofwat's Charging Rules for New Connections Services (English Undertakers) dated 20 December 2018.
Charging Arrangements for 2018/19
New charging rules for new connections to the water and wastewater network came into effect on 1 April 2018. The new rules require water companies to change how they have previously charged for new connections services and these new charges for 2018/19 are laid out in our New Connections and Developer Services Charging Arrangements
This document is applicable to Self-Lay Providers (SLPs), New Appointees (NAVs) and Developers/Builders.
Following Ofwat’s Information notice IN 18/05 and its revised Wholesale Charging Rules, published in March 2018, we have made some changes to our Developer Services Charging Arrangements. We are required to include, within our Developer Services Charging Arrangements, the provision for Water Supply Licensees (retailers) to request new connection services. We have made this change to the Charging Arrangements and republished accordingly.
We have also made minor changes and clarifications to our Charging Arrangements following further engagement with, and feedback from customers and stakeholders. No new or amended charges have been introduced as part of these minor changes. The document below summarises these changes.
Board Assurance Statement
The South West Water Board of Directors publishes this Board Assurance Statement confirming that South West Water's 2018/19 New Connections and Developer Services Charging Arrangements are compliant with its legal obligations and consistent with Ofwat's Charging Rules for New Connections Services (English Undertakers)
IMPORTANT NEWS – OUR CHARGES CHANGED FROM 1 APRIL 2018
The Water Act 2014 brought in changes that mean that all water companies have been required to modify the way they charge customers for Developer Services related activities from April 2018.
Ofwat, the economic regulator, has published new rules that now mean that water companies will provide more fixed charges rather than bespoke prices on request. Ofwat’s rules follow the overarching principles of:
- Stability and predictability
- Transparency and customer-focused charging
- Fairness and affordability, and
- Environmental protection.
From 2017/18 the way that we charge for Developer Services related activities has changed and if you would like to know more further details can be found on the following links:
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
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If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need...
What is a cubic metre?
A cubic metre equals 1000 litres of water. If you’re on a meter, the variable charge from 1st April 2019 for 1 cubic metre is: For water - £1.8477 For sewerage...
What do I do if I have a blocked drain or sewer?
For blockages on a public sewer, please contact us on 0344 346 2020 so that we can confirm responsibility. We’re responsible for maintaining public sewers and we’ll...
What do I need to do if I’m planning to build an extension or conservatory?
Our sewers run under ground in streets, gardens, fields and land, so if you're building an extension you will need to check if there is a sewer nearby. We can then make...
Does my pipework need to meet with any regulations?
Yes, pipework and plumbing must comply with the Water Supply (Water Fittings) Regulations 1999. These are designed to stop contamination of water supplies by preventing...
Can I arrange to lay my own water mains and make service connection?
Yes, if you are or are employing an accredited self lay organisation, you can undertake this work. You can agree with us to lay your water mains and connections, however...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs...
How do I apply for a new sewer connection?
You can complete our sewer connection application form and return it to us by email, the guidance notes contain more information. You’ll need to arrange for a drain to be...
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our...
Why do I need permission to build over or close to a public sewer?
We need to approve your proposal of works (even if you have already had planning permission granted) as your building could cause damage or prevent access to the...
What if my extension was built over a private sewer before 1 October 2011?
If the property was built before the transfer of private sewers to us on 1 October 2011, the works are legal as there would have been no need for approval before this...
What does a CON29DW drainage and water search contain?
The Conveyancing 29 Drainage and Water (Con29DW) is designed to identify any liability that you may incur as an owner and uncover problems that may impact on the property...
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form