Charging Arrangements for 2019/20
The Water Act 2014 brought in changes that required all water companies to modify the way they charged customers for Developer Services related activities. Consequently Ofwat’s Charging Rules for New Connections Services (English Undertakers) first came into effect on 1 April 2018. The most recent version of these charging rules can be found here:
South West Water’s modified charges were first laid out in our New Connections and Developer Services Charging Arrangements 2018/19.
To maintain transparency, we have derived our 2019/20 charges by applying November 2018 RPI of 3.19% to our 2018/19 charges. In response to stakeholder feedback we have also clarified and added further text in some areas of the Charging Arrangements. Further detail is provided in the change log at the front of the document.
This document is applicable to Self-Lay Providers (SLPs), New Appointees (NAVs), Developers/Builders and Water supply and/or Sewerage Licensees (Retailers) applying for new connections services on behalf of non-household customers.
Board Assurance Statement
The South West Water Board of Directors publishes this Board Assurance Statement confirming that South West Water's 2019/20 New Connections and Developer Services Charging Arrangements are compliant with its legal obligations and consistent with Ofwat's Charging Rules for New Connections Services (English Undertakers) dated 20 December 2018.
Charging Arrangements for 2018/19
New charging rules for new connections to the water and wastewater network came into effect on 1 April 2018. The new rules require water companies to change how they have previously charged for new connections services and these new charges for 2018/19 are laid out in our New Connections and Developer Services Charging Arrangements
This document is applicable to Self-Lay Providers (SLPs), New Appointees (NAVs) and Developers/Builders.
Following Ofwat’s Information notice IN 18/05 and its revised Wholesale Charging Rules, published in March 2018, we have made some changes to our Developer Services Charging Arrangements. We are required to include, within our Developer Services Charging Arrangements, the provision for Water Supply Licensees (retailers) to request new connection services. We have made this change to the Charging Arrangements and republished accordingly.
We have also made minor changes and clarifications to our Charging Arrangements following further engagement with, and feedback from customers and stakeholders. No new or amended charges have been introduced as part of these minor changes. The document below summarises these changes.
Board Assurance Statement
The South West Water Board of Directors publishes this Board Assurance Statement confirming that South West Water's 2018/19 New Connections and Developer Services Charging Arrangements are compliant with its legal obligations and consistent with Ofwat's Charging Rules for New Connections Services (English Undertakers)
IMPORTANT NEWS – OUR CHARGES CHANGED FROM 1 APRIL 2018
The Water Act 2014 brought in changes that mean that all water companies have been required to modify the way they charge customers for Developer Services related activities from April 2018.
Ofwat, the economic regulator, has published new rules that now mean that water companies will provide more fixed charges rather than bespoke prices on request. Ofwat’s rules follow the overarching principles of:
- Stability and predictability
- Transparency and customer-focused charging
- Fairness and affordability, and
- Environmental protection.
From 2017/18 the way that we charge for Developer Services related activities has changed and if you would like to know more further details can be found on the following links:
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We need to approve your proposal of works (even if you have already had planning permission granted) as your building could cause damage or prevent access to the sewer. Some conservatories and minor works don’t always need planning and/or building regulation approval,...
What if my extension was built over a private sewer before 1 October 2011?
If the property was built before the transfer of private sewers to us on 1 October 2011, the works are legal as there would have been no need for approval before this date. There's more information here on building over a public sewer after this date.
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