IMPORTANT NEWS -
As of Friday 25 October 2019, we received the go-ahead from Ofwat to implement the sector’s new approach to sewer adoption.
Please click her for more information on the Codes for Adoption.
Our performance
There is a set of standards produced by Water UK that measure our performance for our Developer Services activities and the results are published on a quarterly basis.
Here’s how we’re performing against the industry average:
|
Water supply targets |
Us |
Industry average |
|
Quarter 4 (2017/18) |
98.88% |
96.86% |
|
Quarter 3 (2017/18) |
99.56% |
96.66% |
|
Quarter 2 (2017/18) |
98.28% |
97.37% |
|
Quarter 1 (2017/18) |
98.89% |
97.50% |
|
Sewerage targets |
|
|
|
Quarter 4 (2017/18) |
99.42% |
99.64% |
|
Quarter 3 (2017/18) |
97.73% |
99.57% |
|
Quarter 2 (2017/18) |
99.43% |
99.12% |
| Quarter 1 (2017/18) |
99.44% |
99.21% |
Our performance highlights include:
-
Industry leading performance on pre-planning enquiries and sewer connection
-
A substantial increase in performance in all areas of the S45 (New Connections) process
Please see Water.org for our performance against other water companies.
Water UK produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure. These are a development of draft standards originally published as part of the government guide Better Connected: A practical guide to utilities for home builders.
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How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
Why do I have low pressure?
If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need...
What is a cubic metre?
A cubic metre equals 1000 litres of water. If you’re on a meter, the variable charge from 1st April 2020 for 1 cubic metre is: For water - £1.9101 For sewerage...
What do I do if I have a blocked drain or sewer?
For blockages on a public sewer, please contact us on 0344 346 2020 so that we can confirm responsibility. We’re responsible for maintaining public sewers and we’ll...
Water connections
What do I need to do if I’m planning to build an extension or conservatory?
Our sewers run under ground in streets, gardens, fields and land, so if you're building an extension you will need to check if there is a sewer nearby. We can then make...
Does my pipework need to meet with any regulations?
Yes, pipework and plumbing must comply with the Water Supply (Water Fittings) Regulations 1999. These are designed to stop contamination of water supplies by preventing...
Can I arrange to lay my own water mains and make service connection?
Yes, if you are or are employing an accredited self lay organisation, you can undertake this work. You can agree with us to lay your water mains and connections, however...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs...
Sewer connections
How do I apply for a new sewer connection?
You can complete our sewer connection application form and return it to us by email, the guidance notes contain more information. You’ll need to arrange for a drain to be...
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our...
Why do I need permission to build over or close to a public sewer?
We need to approve your proposal of works (even if you have already had planning permission granted) as your building could cause damage or prevent access to the...
What if my extension was built over a private sewer before 1 October 2011?
If the property was built before the transfer of private sewers to us on 1 October 2011, the works are legal as there would have been no need for approval before this...
Commercial services
What does a CON29DW drainage and water search contain?
The Conveyancing 29 Drainage and Water (Con29DW) is designed to identify any liability that you may incur as an owner and uncover problems that may impact on the property...
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form