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Our performance

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There is a set of standards produced by Water UK that measure our performance for our Developer Services activities and the results are published on a quarterly basis.

Here’s how we’re performing against the industry average: 

Water supply targets

Us

Industry average

Quarter 2 (2017/18)

98.28%

97.37%

Quarter 1 (2017/18)        

98.89%            

97.50%

Quarter 4 (2016/17)

99.08%       

97.36%

Quarter 3 (2016/17)

98.64%

97.91%

Sewerage  targets

 

 

Quarter 2 (2017/18)

99.43%

99.12%

Quarter 1 (2017/18)         

99.44%          

99.21%

Quarter 4  (2016/17)        

99.73%               

99.70%

Quarter 3 (2016/17)

97.69%

99.17%

 

Our performance highlights include:

  • Industry leading performance on pre-planning enquiries and sewer connection

  • A substantial increase in performance in all areas of the S45 (New Connections) process

Please see Water.org  for our performance against other water companies.

Water UK produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure.  These are a development of draft standards originally published as part of the government guide Better Connected: A practical guide to utilities for home builders.

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