Charges announcementIMPORTANT NEWS  -

A consultation is currently being carried out by Ofwat for the new charging rules for new connections and new developments for English companies from April 2020.  For more information regarding this consultation, please refer to the following website:

 

https://www.ofwat.gov.uk/consultation/consultation-on-charging-rules-for-new-connections-and-new-developments-for-english-companies-from-april-2020/

Our performance

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There is a set of standards produced by Water UK that measure our performance for our Developer Services activities and the results are published on a quarterly basis.

Here’s how we’re performing against the industry average: 

Water supply targets

Us

Industry average

Quarter 4 (2017/18)

98.88%

96.86%

Quarter 3 (2017/18)        

99.56%            

96.66%

Quarter 2 (2017/18)

98.28%       

97.37%

Quarter 1 (2017/18)

98.89%

97.50%

Sewerage  targets

 

 

Quarter 4 (2017/18)

99.42%

99.64%

Quarter 3 (2017/18)         

97.73%          

99.57%

Quarter 2  (2017/18)        

99.43%               

99.12%

Quarter 1 (2017/18)

99.44%

99.21%

 

Our performance highlights include:

  • Industry leading performance on pre-planning enquiries and sewer connection

  • A substantial increase in performance in all areas of the S45 (New Connections) process

Please see Water.org  for our performance against other water companies.

Water UK produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure.  These are a development of draft standards originally published as part of the government guide Better Connected: A practical guide to utilities for home builders.

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