Charges announcementIMPORTANT NEWS  -

The Developer Services Charging Arrangements 2019-20 comes into force on 1 April 2019. This is now on our website to provide an opportunity customers to better understand those charges in advance.  Please click here to find out more information.

Our performance

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There is a set of standards produced by Water UK that measure our performance for our Developer Services activities and the results are published on a quarterly basis.

Here’s how we’re performing against the industry average: 

Water supply targets

Us

Industry average

Quarter 4 (2017/18)

98.88%

96.86%

Quarter 3 (2017/18)        

99.56%            

96.66%

Quarter 2 (2017/18)

98.28%       

97.37%

Quarter 1 (2017/18)

98.89%

97.50%

Sewerage  targets

 

 

Quarter 4 (2017/18)

99.42%

99.64%

Quarter 3 (2017/18)         

97.73%          

99.57%

Quarter 2  (2017/18)        

99.43%               

99.12%

Quarter 1 (2017/18)

99.44%

99.21%

 

Our performance highlights include:

  • Industry leading performance on pre-planning enquiries and sewer connection

  • A substantial increase in performance in all areas of the S45 (New Connections) process

Please see Water.org  for our performance against other water companies.

Water UK produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure.  These are a development of draft standards originally published as part of the government guide Better Connected: A practical guide to utilities for home builders.

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