IMPORTANT NEWS -
As of Friday 25 October 2019, we received the go-ahead from Ofwat to implement the sector’s new approach to sewer adoption.
Please click her for more information on the Codes for Adoption.
Our performance
There is a set of standards produced by Water UK that measure our performance for our Developer Services activities and the results are published on a quarterly basis.
Here’s how we’re performing against the industry average:
|
Water supply targets |
Us |
Industry average |
|
Quarter 4 (2017/18) |
98.88% |
96.86% |
|
Quarter 3 (2017/18) |
99.56% |
96.66% |
|
Quarter 2 (2017/18) |
98.28% |
97.37% |
|
Quarter 1 (2017/18) |
98.89% |
97.50% |
|
Sewerage targets |
|
|
|
Quarter 4 (2017/18) |
99.42% |
99.64% |
|
Quarter 3 (2017/18) |
97.73% |
99.57% |
|
Quarter 2 (2017/18) |
99.43% |
99.12% |
| Quarter 1 (2017/18) |
99.44% |
99.21% |
Our performance highlights include:
-
Industry leading performance on pre-planning enquiries and sewer connection
-
A substantial increase in performance in all areas of the S45 (New Connections) process
Please see Water.org for our performance against other water companies.
Water UK produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure. These are a development of draft standards originally published as part of the government guide Better Connected: A practical guide to utilities for home builders.