IMPORTANT NEWS - With effect from the 1 April 2018 the way that Developer Services charge for their work is changing. Please click here to find out more.
Making an application – Forms and checklist
SFA 6 – information
WRC website for SFA 6th Edition
Sewers for Adoption 6th Edition - SWW addendums
Table of distances for building close to a public sewer
Sample SFA6 S104 agreement – standard version
Sample SFA6 S104 agreement – separate owner version
SFA 7 - information
WRC website for SFA 7th Edition
Sewers for Adoption- Small Development Version
Layout and access to sewers - Please refer to Section B3 within Sewers for Adoption 7th Edition
Sample SFA7 S104 agreement – standard version
Sample SFA7 S104 agreement – separate owner version
Post construction guidance
S104 – post construction advice sheet
Section 104 adoption process – pumping station post technical approval
As Built requirements for sewer adoptions
Sample manhole record card
Manhole record card (MHRC)
Testing of tanks design to retain aqueous liquid
Our minimum standard for delivery will be in accordance with the Water UK Levels of Service.
For further information on these standards and to see our performance please click here.
Although we pride ourselves on the service we provide to our SLP customers, on occasion we may fall short.
Target Timescale (days)
Form of Redress
|Report on the number of written acknowledgements within target||14||Contact from the Developer Services team to agree next steps|
|Technical vetting - number of applications responded to in the period||28 (note S5.1 is including in this timescale)||Contact from the Developer Services team to agree next steps|
|Technical vetting - number of applications responded to in the period extended by agreement||as agreed||Contact from the Developer Services team to agree next steps|
|Legal agreements sent within period of target.||14||Contact from the Developer Services team to agree next steps|
The redress scheme is a temporary arrangement, in line with the requirements of Ofwat's Code for Adoption Agreements. We are working with Water UK and all other companies to determine appropriate and consistent redress arrangements across the sector.
We will update our website on completion of this work.
Contacting the team
On receipt of your application, we will confirm the name of the Project Coordinator who will be looking after your project and their direct contact number and email address.
Should you have a general enquiry or wish to escalate an issue please contact:
Assistant Project Manager
South West Water
Exeter EX2 7HR
Should you wish to arrange a free call back or make a complaint please click here.
How can we help
Quickly find what you are looking for...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
How can I let you know if a tenant is moving?
If you’re a landlord renting out a property, you can let us know who is responsible for charges at your property by using the national web portal Landlord TAP. You can use this portal to quickly and easily inform us of: Properties you own or manage Changes of tenancy...
Can you explain the layout of my unmetered bill?
To view your latest bill, take a look at My Account Here’s an explanation of what’s on your unmetered bill: 1. Your Customer Reference number2. The balance from your last bill which takes into account any payments or adjustments received before this bill was sent3. A...
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
What do I need to do if I’m planning to build an extension or conservatory?
Our sewers run under ground in streets, gardens, fields and land, so if you're building an extension you will need to check if there is a sewer nearby. We can then make sure that your home and our pipes are protected during and after the build. You can find guidance on...
Does my pipework need to meet with any regulations?
Yes, pipework and plumbing must comply with the Water Supply (Water Fittings) Regulations 1999. These are designed to stop contamination of water supplies by preventing back-flow, back-siphonage and interconnections of water from other sources.
Can I arrange to lay my own water mains and make service connection?
Yes, if you are or are employing an accredited self lay organisation, you can undertake this work. You can agree with us to lay your water mains and connections, however you will need to make an application to do so. You’ll find more details within our Self lay...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
How do I apply for a new sewer connection?
You can complete our sewer connection application form and return it to us by email, the guidance notes contain more information. You’ll need to arrange for a drain to be laid from your property to our sewer. If you need help in locating the closest public sewer, you...
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our guidance notes to ensure you meet the criteria and if so, complete the Declaration of works form online...
Why do I need permission to build over or close to a public sewer?
We need to approve your proposal of works (even if you have already had planning permission granted) as your building could cause damage or prevent access to the sewer. Some conservatories and minor works don’t always need planning and/or building regulation approval,...
What if my extension was built over a private sewer before 1 October 2011?
If the property was built before the transfer of private sewers to us on 1 October 2011, the works are legal as there would have been no need for approval before this date. There's more information here on building over a public sewer after this date.
What does a CON29DW drainage and water search contain?
The Conveyancing 29 Drainage and Water (Con29DW) is designed to identify any liability that you may incur as an owner and uncover problems that may impact on the property value and lead to expensive maintenance bills. The search contains: An analysis of the risk of...
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements. If you’d like to make an analytical enquiry you can use our online...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form