Charges announcementIMPORTANT NEWS  -

As of Friday 25 October 2019, we received the go-ahead from Ofwat to implement the sector’s new approach to sewer adoption. 

Please click her for more information on the Codes for Adoption.

Adoption of new sewers or pumping stations

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We promote the use of a Section 104 agreement (Water Industry Act 1991) for the adoption of sewers and waste water pumping stations that are to be built as part of a new development.  Sewers and pumping stations must be built in accordance with the current publication of Sewers for Adoption (SFA)*.  As part of this application, you’ll also need to apply for a Sewer Connection (under Section 106 of the Water Industry Act 1991), if you wish to communicate to our existing asset - please click here for more information.

If you have already constructed your sewers and they are receiving flows, adoption can be carried out under Section 102 of the Water Industry Act: adoption of existing sewers - please click here for more information.

To enable a successful installation of the sewers, we are keen to start inspections as soon as possible after construction commences.  If we have not been in contact with to arrange a convenient site meeting to start the inspection process, please contact the Developer Services Sewer Adoption Team.

* (Currently 7th edition, although applications under 6th edition are still permissible, although 6th and 7th standards cannot be mixed).

Flowchart

Making an application – Forms and checklist

SFA 6 – information

SFA 7 - information

Post construction guidance

Our performance

Our minimum standard for delivery will be in accordance with the Water UK Levels of Service.

For further information on these standards and to see our performance please click here.

 

Redress

Although we pride ourselves on the service we provide to our SLP customers, on occasion we may fall short.

Metric 

Target Timescale (days) 

Form of Redress

Report on the number of written acknowledgements within target  14 Contact from the Developer Services team to agree next steps
Technical vetting - number of applications responded to in the period  28 (note S5.1 is including in this timescale) Contact from the Developer Services team to agree next steps
Technical vetting - number of applications responded to in the period extended by agreement  as agreed Contact from the Developer Services team to agree next steps
Legal agreements sent within period of target.  14 Contact from the Developer Services team to agree next steps

The redress scheme is a temporary arrangement, in line with the requirements of Ofwat's Code for Adoption Agreements. We are working with Water UK and all other companies to determine appropriate and consistent redress arrangements across the sector.

We will update our website on completion of this work.

 

 

 

 

Contacting the team

On receipt of your application, we will confirm the name of the Project Coordinator who will be looking after your project and their direct contact number and email address.

Should you have a general enquiry or wish to escalate an issue please contact:

Ben Harney 
Assistant Project Manager
South West Water
Peninsula House
Rydon Lane
Exeter EX2 7HR

Or email us.

Should you wish to arrange a free call back or make a complaint please click here.

Codes for Adoption

As of Friday 25 October 2019, we received the go-ahead from Ofwat to implement the sector’s new approach to sewer adoption.  The approved documents will appear shortly on Water UK’s website.  The new rules will come into force on 1 April 2020 and we will now be taking steps to ensure that they are ready for implementation.  Part of our implementation plan will involve workshops/sessions to go through what is needed for an application and detail of the process. We will invite you to these nearer the time.

An important element of the new arrangements is the inclusion of certain SuDS as being adoptable if they meet the legal definition of a sewer. The basis of this new approach is explained in the Water UK booklet on the topic, please click here for more information.

All the details behind this development can be found in the Design and Construction Guidance which is part of the approved documentation and which replaces the former Sewers for Adoption series of adoption guides. 

Link to the documents. https://www.water.org.uk/technical-guidance/developers-services/codes-for-adoption/


As we move forward with this, we will keep you updated on details/workshops etc.

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