A precious resource
Ensuring we meet our region's water demands is our prime responsibility.
Although the South West is traditionally one of the wetter regions of the UK, making sure all our customers have enough water depends on investment in capturing, storing and transporting this precious resource.
Reservoirs, connecting pipelines, boreholes and massive pumps are just some of the essential infrastructure we need to be able to provide sufficient water for all our customers.
We are committed to ensuring a safe and continuous public water supply for everyone. We produce a Water Resources Management Plan every five years which demonstrates how we will manage water resources over the coming 25 years, taking into account many factors including increasing population, the needs of the environment and the effects of climate change.
We have successfully avoided water restrictions since 1996 through investment in expanding our reservoir network, pumped storage schemes and the careful management of our water supplies.
Ultimately our goal is to continue to prevent water restrictions, with the exception of extreme circumstances, while ensuring our supplies are efficiently managed and delivered.
How we can help
Quickly find what you are looking for...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
How often will you read my meter and send me a bill?
We aim to read your meter every 6 months. When we’re not able to read your meter when your bill is due, we’ll estimate your meter reading based on your past use. If you’re on a payment plan, you’ll receive 2 bills a year. If you’re not on a payment plan you’ll receive 4...
How can I avoid exposure to lead?
The most effective way is to replace any lead pipework, solder joints or fittings. You’ll need to speak to a plumber. Approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme WIAPS. Approved plumbers may be able to advise and...
What help can you offer me if I have a problem paying my bill?
If you’re finding it hard to pay the full cost of your bill, have a look at our payment plans which will help spread the cost of your bill and allow you to pay more regularly. If you’re not on a meterYou may find having a meter installed would be more beneficial, here’s...
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans with kitchen roll before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding.
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...