Current reservoir storages
We monitor the levels of our reservoirs to ensure their optimum operation.
Water is a precious resource and we encourage our customers to use it wisely, whatever the weather. This not only helps the environment but also helps to keep customer bills down.
Over the past two decades, demand for water has dropped as customers have reduced the amount of water they consume, partly due to a ten-fold increase in households with meters. We have also invested heavily in:
- improving our ability to move water around the region
- reducing leakage from pipes
- increasing reservoir storage e.g. converting two former clay pits
- pump storage schemes at Wimbleball and Colliford to improve resilience
- increasing capacity and improving efficiency at our water treatment works
- All these initiatives mean we have successfully avoided water restrictions since 1996
The current levels of our five largest reservoirs are shown in the table below.
| Week ending | 29 March 2020 |
| Week | 13 |
| Total reservoir storage for the week | 111,690 Ml (96.8%) |
| Reservoir details | ||
| Net capacity (Ml) | Current storage (%) | |
| Roadford | 34,500 | 98.5 |
| Colliford | 28,540 | 92.4 |
| Wimbleball | 21,320 | 100.0 |
| Stithians | 4,967 | 100.0 |
| Burrator | 4,210 | 96.6 |
Our total storage level is shown here:
Our five largest reservoir storage levels
Roadford
Colliford
Wimbleball
Stithians
Burrator
How we can help
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How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
Why do I have low pressure?
If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks: Check if the low pressure is only affecting your hot water, this would...
What is a cubic metre?
A cubic metre equals 1000 litres of water. If you’re on a meter, the variable charge from 1st April 2020 for 1 cubic metre is: For water - £1.9101 For sewerage including surface water drainage – £3.3364 For sewerage excluding surface water drainage - £2.8364
What do I do if I have a blocked drain or sewer?
For blockages on a public sewer, please contact us on 0344 346 2020 so that we can confirm responsibility. We’re responsible for maintaining public sewers and we’ll attend within 4 hours to unblock the sewer, free of charge. If you are the homeowner, you are responsible...
Environment
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
Saving water
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Yearly water use in Cubic Metres m3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
Flooding
How can I dispose of fat, oil or grease?
Please follow these easy steps to keep fat, oil and grease out of your pipes by using your Gunk Pot or equivalent container: Scrape Scrape food scraps and fat off your plates into your bin or food waste recycling. Collect Use your Gunk Pot or similar...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding. Or if you are affected by sewer...
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...