Our Drought Plan
We produce our Drought Plan every five years. The Plan sets out how we’ll manage our water resources in response to drought events. Our Plan covers both South West Water and Bournemouth Water following the merger in April 2016.
We have recently reviewed our previous Drought Plan and updated it to produce a new Draft Drought Plan, which we submitted to Defra in August. Defra have now granted us permission to publish and consult on the updated Plan and we are keen to hear your views.
The Plan has been prepared in accordance with guidelines issued by the Environment Agency and describes how we intend to ensure that we can continue to supply the essential needs of our customers in the event of a drought. It also explains how we would aim to balance the needs of our domestic and commercial customers, the economy and the environment.
You can access our Draft Drought Plan following the link below:
- Draft Drought Plan 2017 – non-technical summary (South West Water only)
- Draft Drought Plan 2017 – full report
Links to the existing Drought Plans for South West Water and Bournemouth Water:
- Drought Plan 2012 – full report
- Drought Plan 2012 – non-technical summary
- Drought Plan 2012 – publication statement
A paper copy of our Draft Drought Plan can be viewed at our offices at Bournemouth Water and South West Water:
Bournemouth Water, George Jessel House, Francis Avenue, Bournemouth, Dorset BH11 8NX
South West Water, Peninsula House, Rydon Lane, Exeter, Devon EX2 7HR
Should you wish to make any representations to the Secretary of State on our Draft Drought Plan, please send them using the following contact details:
Please entitle your email “South West Water’s draft drought plan”.
If you wish to send a copy of your email to Defra to us, please use firstname.lastname@example.org.
Secretary of State Department for Environment Food and Rural Affairs (Defra)
South West Water Drought Plan Consultation
Department for Environment Food and Rural Affairs
17 Smith Square
London SW1P 3JR
Representations must be received by the Secretary of State by 24 November 2017.
We will use the feedback to develop our Final Drought Plan due for publication in 2018.
How we can help
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How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
Why do I have low pressure?
If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks: Check if the low pressure is only affecting your hot water, this would...
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually be labelled with ‘meter’ or ‘water’. You may need to use a tool to scoop out any soil or rain...
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a free call back section on this page so that we can discuss the refund with you. If you’ve moved or...
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans with kitchen roll before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding.
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...