We’re tasked with planning the future of our region’s water resources along with ensuring we are equipped to maintain essential supplies in times of drought.
Our water resources management plan
Our plan, which meets with the Environment Agency’s agreed guidelines sets out how we’ll maintain a balance between our water supply and the demand over the next 25 years while protecting the environment. This is reviewed and updated every 5 years.
In June 2014 we published our latest plan which followed a public consultation on our draft plan (published in March 2013)
Our plan includes data on climate change, metering policy, leakage, water conservation and other relevant areas. We believe that we’re unlikely to have a supply demand shortage within our planning period ending 2039/40. (No information has been excluded from this plan on the grounds of national security or commercial confidentiality)
- Water Resources Management Plan June 2014
- Water Resources Management Plan Tables June 2014
- Final Strategic Environment Assessment 2009 - Summary
- Final Strategic Environment Assessment 2009
Maintaining supplies during times of drought
Hosepipe bans were not uncommon in the 1980s and 90s, but we have invested heavily in improving our water security since the last water restrictions in the South West in 1996.
However, the weather is unpredictable and likely to get more so as a result of climate change. We must plan for droughts, and decide what we will do during prolonged periods of low rainfall. Our drought plan sets out how we intend to manage water resources during extended periods of dry weather.
Water companies are required to prepare and maintain a drought plan on a five yearly cycle. The plans are produced following guidance provided by our environmental regulator the Environment Agency.
Our latest plan was published in March 2013, following a period of public consultation. Within our Plan we make reference to further work with the Environment Agency on historical droughts. This work was completed in September 2013 and concluded that no changes are required to our latest plan .
How we can help
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Should I replace my lead pipes?
We would encourage you to consider replacing lead pipes as the newer material of pipework normally medium density polyethylene (MDPE) is more recommended and durable. We’ll replace any lead supply pipe for which we’re responsible free of charge. We’ll need a minimum of...
What is water pressure?
Water pressure is the power that moves water from our main pipes into your pipes and into your home. The pressure of the water in the supply system is created by gravity due to the height of the source of the water, in the below example; a reservoir. (It may be assisted...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and solidify and then...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding.
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...