Bathing waters in our region have been transformed thanks to Clean Sweep and are now among the best in Europe.
Since June 2011, Beach Live has offered live information on potential risks to bathing water quality caused by overflows in the public sewage network. The service includes live feeds from 35 beaches and profiles for 41 Blue Flag and popular beaches across the region.
Information and warnings come from monitors in our network, we cannot measure other sources of pollution such as dog fouling, agricultural and highway run-off and discharges from private sewers. For detailed information about other factors which can affect bathing water quality please visit the Beach Live advice and help pages.
How does it work?
The system works by offering live information to beach users in the form of 'blue' and 'amber' alerts. The interactive map will show either 'amber', 'blue' or 'maintenance' symbols over bathing water areas.
An 'amber' icon appears when an overflow event occurs which could significantly affect bathing water quality. The 'amber' is triggered when an overflow operates for more than a specified duration in a rolling 12 hour period.
The specified duration at each bathing water area is based upon Environment Agency's assessments of significant flow and has been agreed with key partners including Surfers Against Sewage. They may differ at each bathing water area due to the position, length and diameter of the overflows and other local factors.
The bathing water will return to 'blue' when there has been no further significant overflows in the bathing water area in the next 12 hours.
At a few locations where an overflow would have to last for many hours to reach the significance trigger, we issue notification warnings after just one hour of an overflow. They will be still listed as 'blue' until turning 'amber' when they reach the significance threshold. Again, they will return to 'blue' when there has been no further significant overflows in the following 12 hours.
'Maintenance' symbols will appear when monitors are being checked or repaired.
Please visit www.beachlive.co.uk to find out the latest of bathing water quality in our region
How we can help
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Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other utilities also use a different colour paint to mark locations of their apparatus for the same reasons.
What do I do if I have been flooded by sewage?
Step 1: Call us on 0344 346 2020 – 24 hours a day, 7 days a weekStep 2: Call your insurance company if your home is flooded internallyStep 3: We’ll help you clean up and aim to start work within 4 hoursStep 4: We’ll investigate and provide you with a contact to talk...
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a free call back section on this page so that we can discuss the refund with you. If you’ve moved or...
How do I get a new water main?
You can apply for a new water main if it will serve 2 or more properties which haven’t previously connected to our network (directly or indirectly) We will ask you (and any other applicants) to pay any difference between our costs in providing the water main and the...
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans with kitchen roll before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding.
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...