The rivers of the South West have seen important quality improvements in terms of waste water since 1989.
While the Clean Sweep has focused on coastal waters, we have also been investing heavily to support the regeneration of our local rivers.
Over the period, approximately £100million has been invested into inland waste water, ensuring our rivers and estuaries remain healthy ecosystems to support strong fish stocks and other wildlife that local industries rely on.
According to the Environment Agency's 2006 Chemical Survey, which measures the levels of pollutants in the water, 100% of the rivers in Cornwall and 98.91% of Devon's rivers were of good or fair quality.
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Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can relate to issues with your private plumbing or appliances in your home. There’s more information about...
How can I prevent the build up of scale or biofilm on my appliances?
KettlesAlways use fresh water to fill kettles, re-boiling water will encourage the build up of limescale and other deposits which can lead to a taste in the water. Boilers and Central heatingKeep the temperature setting below 60°C. Scale build up usually occurs when the...
What do I do if I’ve received a reminder but already paid?
Please ignore the reminder if you’ve paid within the last week. If you paid prior to a week ago or receive a second reminder and have checked the payment with your bank, we’ll call you back to try and locate your payment. Please complete the details in our Arrange a...
Do I qualify for the Government Contribution if my property is empty?
Yes, if your bill for the property is more than £50. If it’s less, you’ll receive a reduction equal to the amount of your bill. If your bill is zero, you won’t receive a reduction.
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and solidify and then...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding.
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...