Do it online Check to see if we already know about a leak Report a leak on your supply Our leak repair process Help with the cost of repairs Claim an allowance against your bill Call us Freephone leak reporting helpline 0800 230 0561 (24 hr) Minicom: 0800 169 9965 Text Relay: dial 18001 before the...
Need a little extra help?
Do it online Need help with you bill? Find out how we can help you Need a little extra support? Sign up for our FREE Priority services register Call us Behind with your payments? Call our debt helpline on 0800 083 0283 And we will work with you to get you back on track opening hours are:...
Do it online Apply for a water meter Email Us/ General Enquiry Call us Meter installation - 0800 083 4301 Opening hours: 24 hours New Connections helpline - 0800 083 1821 Opening hours are Mon-Fri 9am - 5pm Have a complaint? Minicom: 0800 169 9965 Text Relay: dial 18001 before the helpline...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
Who are HomeServe?
HomeServe is an independent insurance company who market, sell and administer a range of home assistance products to UK households. We have a partnership with HomeServe and are pleased to introduce them to customers who may be frustrated by difficulties in finding an approved or reliable Company to attend an emergency...
Who are Kier?
Kier are our chosen contractors working for us, previously known as May Gurney. They work on both areas of our water and sewerage network, including leak repairs, new connections and water meters, which can be reactive and planned activity. Contractors will carry ID with their name, photo and both Kier and South West...