What is your code of practice?

What is your code of practice?

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What is your code of practice?

Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water and sewerage charges and explain our complaints procedure.

Our Customer Promise explains what to expect from us and what we will do, should we fail to meet the required standards.

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