Why are bills so high in the South West?

Why are bills so high in the South West?

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Why are bills so high in the South West?

From 1st April 2018, our average annual household bill for water and wastewater services is £491, compared to £493 in 2009/10. This follows a series of price freezes, bill reductions and below inflation rises in recent years. In fact, we’re the only water and wastewater company not to increase its average bill in 2018/19.  Furthermore, we have maintained our pledge made in 2015 to keep average bill rises below inflation to the end of the decade. 

The cost of the many thousands of miles of pipes we need to get drinking water to everyone in our area, and to take wastewater away, has to be paid for by a relatively small number of people. To put this into context – Thames Water is able to serve 3 million customers in East London from its Beckton wastewater treatment plant; to serve our 1.7 million customers; we have to maintain more than 600 wastewater treatment plants across four counties and along two coastlines.

The effect on our sewerage charges of having a small community and many beaches is much more dramatic – around 3% of the nation’s population had to support the £2 billion historic cost of the big clean-up of around one-third of the country’s bathing waters. The £50 Government Contribution towards household customer bills recognises this as does the industry’s economic regulator, Ofwat, with whom we agree our charges.

Since 1990, we’ve spent £7 billion transforming services and the environment and redressing decades of neglect and under-investment and we will continue this significant investment to improve the services we offer our customers and are spending a further £1 billion to 2020, whilst keeping bills down. 

Our bathing waters are now the cleanest they’ve ever been with over 98% meeting strict new standards, and this helps the tourist industry to bring billions of pounds into our region.

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