Drinking Water Services
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other utilities also use a different colour paint to mark locations of their apparatus for the same reasons.
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap may be installed inside the meter chamber. To turn off your water supply in an emergency, if you have a leak for example, you should use your internal...
Where is my internal stop tap?
Your internal stop tap is usually under your kitchen sink or where your supply pipe enters your home. If you can’t find it or it isn’t working we’d recommend that you ask a plumber for help as it is an insurance requirement to have and be able to operate an internal stop tap in case of an emergency. A list of approved...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually your cold kitchen tap) for up to an hour, checking it every 10 minutes to see if it has cleared. If you are a household customer on a water meter, we can credit your account with a run off allowance. Ask your neighbours if they...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can relate to issues with your private plumbing or appliances in your home. There’s more information about causes and solutions on our pages for taste and...
What information do you have about my tap water quality?
If you are a household customer: We can supply a report (called a Schedule 4) about tap water quality in your area for free. It provides a summary of all the sample results taken in a supply zone (areas of up to 100,000 people) during the most recent calendar year. Please contact us to arrange this. We take samples at...