Who is responsible for water pipes and leaks?

Who is responsible for water pipes?

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Who is responsible for water pipes and leaks?

Pipes Description of pipe Responsibility 
Water main This is the large underground pipe which usually is found in the highway or road Our responsibility
Communication pipe This is the underground pipe that runs from the water main to the boundary of the street (where the water main is laid) Our responsibility
Supply pipe This is the underground pipe that runs from the street boundary (where the water main is laid) to the internal stop tap in your home (usually under the kitchen sink) Your responsibility (if you’re the owner)


You can report a leak that is our responsibility, by completing our online form.

There are circumstances where responsibility is different and further details can be found here:

If you have a leak and are a non household customer please refer to your chosen retailer for further information. For information on retailers please click here.

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