Who pays for the leak repair?
The responsibility of the leak repair will depend on where the leak is located. If the leak is on our service pipes then we are responsible for fixing and covering the cost of any repairs.
If the leak is on your own supply pipe then the homeowner is responsible for getting the leak fixed, although we may be able to help cover the cost of repair.
There’s more information here on who is responsible for which pipes and how we can help you with a leak.
If you share a water supply with your neighbours, we’d recommend talking to them so that you can work together to get it fixed.