If you don’t think that switching to a meter was of any benefit, you have 2 years from when the meter was installed to go back to unmetered charges.

For more information on this and exceptions, please see our Code of Practice on Charges, Bills and Water Meters.

If you want to go back to unmetered charges, please take a meter reading and we’ll call you back to take the details. Please complete the details in our Arrange a free call back section on the right.

The meter will remain in place and should you move house, the new occupier will pay metered charges.