How do I read my meter?

How do I read my meter?

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How do I read my meter?

Your meter will look similar to the meters in the pictures below;

        

How to read your meter

  1. If you have an outside meter, lift the chamber lid using a screwdriver or similar tool.
  2. You may need to use a tool to scoop out any soil or rain water that has built up inside the chamber.
  3. Make sure that the unique serial number on the meter matches with your bill.
  4. On the meter face, read the black or white numbers which show cubic metres (we don’t need the numbers on the red dials)

 

If you are unable to read your meter due to it being in a difficult position or location, please complete the section on the right to arrange a call back so that we can help you.

If you notice that the numbers on the red dials are moving when you’re not using any water, there may be a leak on your supply pipe.

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