On the move
I’m new to a water meter, what should I do?
By having a water meter you are joining over 80% customers benefiting from cheaper water bills. That’s because you’ll only be paying for water and wastewater services that you use. Finding your meterWe’ll usually install the meter in the path outside your drive or garden within a chamber. The chamber will have a lid...
How Can I let you know if a tenant is moving?
The easiest way for landlords and agents to let us know of a tenancy change is through LandlordTAP, a dedicated national website. You can advise us about properties you own or manage and the changes of tenancy or ownership. If you’d rather contact us direct, complete our moving form or call our Billing helpline on 0344...
What do I need to do when I move?
We know moving can be a stressful time with lots of things to do. Take a look at our handy moving house checklist to help you get everything sorted: Meter reading Take a meter reading on the day of your move for the property you are moving out of and your new home. Your meter is usually installed in the path outside...
What do I need to do about my meter when I move?
On the day that you move, please take a meter reading and let us know online either at My Account, on our move form or give us a call to take the details. If it’s difficult to read your meter, let us know at least 10 working days prior to your move date and we’ll arrange this for you.
What do I need to do when I move house?
Let us know you’re moving online by completing one of the following forms: New Customer, Moving within the South West Leaving the South West Or give us a call if you prefer. Metered propertiesIf you’re moving from or into a home with a meter, we’ll need the readings from all the meters on the date of the move. If...
How can I let you know if a tenant is moving?
If you’re a landlord renting out a property, you can let us know who is responsible for charges at your property by using the national web portal Landlord TAP.You can use this portal to quickly and easily inform us of: Properties you own or manage Changes of tenancy in these properties Changes of...