On the move
What do I need to do about my meter when I move?
On the day that you move, please take a meter reading and let us know online either at My Account, on our move form or give us a call to take the details. If it’s difficult to read your meter, let us know at least 10 working days prior to your move date and we’ll arrange this for you.
What do I need to do when I move house?
Let us know you’re moving online by completing one of the following forms: New Customer, Returning Customer, Moving within the South West Leaving the South West Or give us a call if you prefer. Metered propertiesIf you’re moving from or into a home with a meter, we’ll need the readings from all the meters on the date...
How can I let you know if a tenant is moving?
If you’re a landlord renting out a property, you can let us know who is responsible for charges at your property by using the national web portal Landlord TAP. You can use this portal to quickly and easily inform us of: Properties you own or manage Changes of tenancy in these properties Changes of...