What do I need to do when I move house?

What do I need to do when I move house?

Faq search

What do I need to do when I move house?

Let us know you’re moving online or we’ll call you back if you prefer. Please complete the details in our Arrange a free call back section on this page.

Metered properties
If you’re moving from or into a home with a meter, we’ll need the readings from all the meters on the date of the move. If it’s difficult to read your meter, let us know at least 10 working days prior to your move date and we’ll arrange this for you.

Unmetered properties
If you’re moving from or into a home without a meter, you can let us know in advance but we’d recommend you tell us within the month that you’re moving, to make sure the completion date is confirmed.

Moving out of our area
If you’re moving out of our area, or you’re not responsible for bills at your next property, we’ll send you a final bill to your forwarding address.

Landlords and letting agencies
Let us know who is responsible for charges by using the national web portal Landlord TAP.

Did you find this useful?

How can we help?

FAQ

Frequently asked questions View all FAQ's
View all FAQ's