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Making sure the water and wastewater services we provide are protected from shocks and threats, such as extreme weather events, cyber attacks or global financial issues. 

Any significant disruption to the services we provide could potentially have far reaching consequences for customers, the environment and the local economy. To help prevent this we are continually assessing risk.

We also make sure our business is structured in the best way possible to protect it from any threat. Furthermore, when thing do go wrong we aim to respond as quickly and efficiently as possible.

Did you know?

Around 5.2million (one-sixth) of properties in England are at risk of flooding.

Our goals for 2050

  • Make sure that extreme events have no impact on the services you receive
  • Maintain services by operating our business in a responsible and transparent way
  • Continue to protect the services you receive from any criminal activity or cyber threat
  • Invest in our people, processes and systems to make sure that we are able to restore your service with minimum disruption.
Business Plan 2020-2025