WaterFuture - Get into water

Need a little extra help?

At some stage in our lives we can all benefit from a bit of extra help. This could be due to a physical or learning disability, illness, age or communication requirement, or other reasons. Our Priority Services are available to anyone living within our region, even if you are not the bill payer. The help available doesn’t have to be for you, if you’re an account holder or nominated carer you can register on behalf of someone else.

How to register for our Priority Services


It’s easy to register with us for Priority Services, you can:

Register online by completing the form below

Call us on 0344 346 1010 to register directly or request a copy of our registration form

Minicom user call 0800 169 9965 (Text Relay is also available)


You can find out more about the details of these services in our leaflet Code of Practice on Priority Services.


If you require additional help from us, you may also want to register with other utilities such as your energy supplier or telecoms company.

Priority services registration form

The information you provide is kept on a secure register restricted to only those employees of South West Water and our partners who need to know it. It is not disclosed to anyone else under any circumstances.

Please tell us if the following apply to you or someone living in your home:

Reading your meter

You can ask us to read your meter up to an extra four times a year if you can’t easily read it yourself, for example, due to limited physical movement, problems with your eyesight, or a condition such as dyslexia.

To request an additional reading, please call our Accounts Helpline on 0344 346 1010.