Our Priority Services Register - helping you manage your account

There are some ways that you might be struggling with your account where we can help you when you sign up for our Priority Services Register.

Sign up to the Priority Services Register

It’s really easy - just complete our form and we’ll be in touch to have a chat on what the best support is for you.

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Other help that's available but not included in our Priority Services

Bereavement support

Losing someone is a difficult thing to come to terms with. There’s so much to think about, and notifying organisations can be daunting.

We’ve partnered with LifeLedger, a service that makes telling their banks, insurers, and utility companies, as easy as possible.

You can also use Tell Us Once to inform local and central government.

Tell us once
Two people holding hands in support

Password scheme - Protecting you from bogus callers

It’s rare for us to visit you without a pre-arranged appointment, but so that you can be sure it’s us, we’ve got a Password scheme. When we arrange a visit with you, you choose a secret word which our engineers will repeat to you when they arrive.

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Financial support

Sometimes situations can get on top of us, leaving it hard to pay bills. Telling us about your worries is one step closer to getting the help you need.

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Other organisations that might be able to help

Age UK CAP logo upload.wikimedia.org/wikipedia/commons/thumb/1/1a/... Mind-Logo

Age UK
0800 055 612

Christians Against Poverty
0800 328 0006

Citizens Advice
0800 144 8848

0300 123 3393

Money Advice Service Proud 2 be StepChange Helps Over 650,000 People A Year. Find Out How. TALKWORKS | Mental Health Support for Devon

Money Advice Service
0800 138 7777

Proud 2 Be
0333 772 1187

0800 138 1111

0300 555 3344
(only available in Devon)

Marie Curie daffodil logo

Goverment UK logo

National Debtline logo


Marie Curie
0800 090 2309

Civil Legal Advice
0345 345 4345

National Debtline
0808 808 4000