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Our Price Promise


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In 2013, 2014 and 2015 average household bills were reduced or frozen. The average household bill is now lower than it was seven years ago.

Our five-year Price Promise is to keep average household bill rises below inflation to the end of the decade.

At the same time, we are spending around £1billion on improving our services to you.

The Price Promise is a direct result of what you, our customers told us when we consulted you.

You told us that you want us to keep our costs and prices down, but not at the expense of future service levels. So we listened and acted on what you said.

The £50 Government Contribution for all South West Water's household customers will continue to reduce bills again this year.

Customers switching to a meter are also forecast to reduce their bills by an average of between £300 and £400.

Exact charges paid by customers will vary according to the services they use, their tariff, the amount of water they use or the rateable value of their property. 

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