Is the leak between the house and the boundary of your property?
If you are without water because of the leak, please call our leak reporting line on 0800 230 0561.
If there is a leak on your service pipe, you are responsible for repairing it. You will probably need to hire a contractor to detect the location of the leak and to carry out the repair.
Once you have repaired your service pipe, if you provide us with a copy of the invoice for the repair, we may make a 'once only' discretionary contribution of up to £100 towards the cost of the repair, providing the repair was carried out within 30 days of you becoming aware of the leak.
Alternatively, if your service pipe is replaced in its entirety, again providing that this is within 30 days of you becoming aware of the leak, our discretionary contribution could be up to £250.
To report a leak between the house and the boundary of your property we will need the following information
Your contact details (name, address, telephone and email address)
Your customer reference number (desirable but not essential)
Information about the leak
Any additional comments that you think may be relevant