Switch and save with a water meter
Having a water meter means you only pay for the water you use and puts you in control of your water use so you can take steps to reduce your bill. You could save on average between £300 and £400 per year if you switch to a water meter.
It’s easy to switch to a meter, complete our online meter application form and leave the rest to us.
Frequently asked questions
If I have a water meter, can I change my mind?
Yes, if you’ve applied to switch to a water meter and change your mind within 24 months of the meter being fitted you can go back to being billed on an unmetered charge. If you choose to switch to a meter again in the future you will not be able to revert back to unmeasured chares again.
If you do revert back we won’t remove the meter itself, but it won’t be used to calculate your bills.
If you’ve moved in to a property that already has a water meter fitted, you cannot be billed on an unmetered charge.
Can I give you my own meter reading?
Yes, you can provide us with your own reading either by:
- Signing in to your MyAccount
- Completing our meter read form
- Calling our automated meter reading line on 0800 083 4247
You might decide to provide your own reading if your recent bill has been estimated. We’ll send you a new bill based on your reading as long as it’s taken within 30 days of the estimate.
We’ll also aim to read your meter every 6 months.
I’m a tenant, can I have a water meter?
If you have a tenancy agreement that is for more than six months, the great news is yes you can!
We’d advise you to tell your landlord that you are applying for a meter, as we’ll need their details when we check to see if you can have a meter fitted.
You can apply for a meter here and start being in more control of your water use and could save up to £400 a year.
What’s the process for fitting a water meter?
- Once you have applied to switch to a water meter we will contact you within 5 working days to arrange a date to visit your home to check if we can fit a meter.
- Our partner company Kier will visit your property to check if a meter can be fitted. On most occasions we are able to fit a meter, but if there is an issue and we are unable to fit a meter they will talk to you about our assessed charge, which is a bill based on what you would pay if a meter was fitted.
- If a meter can be fitted, Kier will contact you to arrange a date. We aim to fit your meter within 3 months of receiving your application. The meter will be fitted in a suitable place either outside your front garden in the footpath or inside your home near to your internal stop tap. Kier will also check for any leaks when they fit it.
How to read your meter
You’ll find your meter outside your front garden in the footpath under a small square cover which is usually labeled ‘meter’ or ‘water’. You may need to use a tool like a screwdriver to help you flip the cover up. You’ll need to check the serial number on the meter face against your bill to make sure you’re reading your own meter.
If your meter is indoors, it may be found under the kitchen sink or near the internal stop tap.
Reading your meter
The dials will look similar to the images below:
You can log in to My Account to send us your meter reading or complete our meter read form.
If you’re having trouble finding or reading your meter, see if a friend or neighbour can help or call us on 0344 346 1010.