Existing customer

We know moving can be a stressful time so we will do our best to get everything set up for you as quickly as we can, to help please have the list of information shown to hand when you contact us. 

There are 3 ways to complete your move details: 

  1. If you're already registered with MyAccount you can update your details here 
  2. Register for MyAccount and update your details
  3. Call 0344 346 1010, our opening hours are 8am – 6pm Monday to Friday & Saturday 9am – 1pm


Important information

Here’s a list of information you’ll need to hand to create a new customer account:

  • Your new address
  • Your billing address
  • A meter reading (if you’re new home has a meter) - if you don't have a meter reading don't worry we can calculate your final reading based on your previous usage.