Leaving the South West 

We know moving can be a stressful time so we will do our best to get everything sorted for you as quickly as we can, to help please have the list of information shown to hand when you contact us.

Call 0344 346 1010, our opening hours are 8am – 6pm Monday to Friday & Saturday 9am – 1pm

Please note: If you were on the WaterSure or WaterCare Tariff please speak to your new supplier to see how they can help. They may also be able to offer further assistance if you need help paying your bill.




Important information

Here’s a list of information you’ll need to hand to close your account:

  • Your customer reference number
  • A forwarding address for your final bill
  • A meter reading (if your home has a meter) - if you don't have a meter reading don't worry we can calculate your final reading based on your previous usage.