Moving within the South West

Current address

Please tell us about the property you are leaving or have already left

Have you left the property?

Does the property have a water meter?

Do you have a meter reading now?

Meter reading

Important: We understand that some of our customers are unable to read their meters. If you cannot read the meter we will arrange a meter reader to attend.

Please note that it can take up to 20 working days for this reading to be taken.

Does the property have a water meter? Yes

We will require a meter reading from you within two days of your moving in date. If you like, we could text you a reminder on the day you move in.

You can then easily provide us with your meter reading by replying to the text and including it in your reply.

How would you like us to obtain your meter reading?

Important: We understand that some of our customers are unable to read their meters. If you cannot read the meter we will arrange a meter reader to attend. 

Please note that it can take up to 20 working days for this reading to be taken.

New occupier details

We would appreciate any contact information you have regarding the new occupier of this property. For rental properties, please provide contact details of the letting agent or landlord.

New address

Are you going to be responsible for charges at your new address?

How many people will live at this address?

Have you moved in yet?

Does the property have a water meter?

New address meter reading

We will require a meter reading from you to complete your move.

Do you have a meter reading now?

 

Does the property have a water meter?

We will require a meter reading from you within two days of your moving in date.
If you like, we could text you a reminder on the day you move in.

You can then easily provide us with your meter reading by replying to the text and including it in your reply.

How would you like us to obtain a meter reading?

Important: We understand that some of our customers are unable to read their meters. If you cannot read the meter we will arrange a meter reader to attend.

Please note that it can take up to 20 working days for this reading to be taken.

Billing details

Preferred billing options

Metered customers are billed four times a year and your bills are raised quarterly, however if you are on a payment plan you will receive a statement every six months.

Unmetered customers are billed between late February and April and the charges are based on the rateable value of your property plus a fixed charge

Do you want us to send your bill to your new address?

Please provide us with the address you would like the bill sent to.

Payment method

Preferred payment method

Please select your preferred payment method

Please provide us with the following details so we may set up your direct debit with your bank.

Your instalment plan is calculated based on the average usage for the number of occupants you have told us will be in the property.

How often would you like the direct debit to be collected?
On which date of the month would you like us to collect the Direct Debit?

We will transfer any credit balance to your new address.

Payment slips: With a payment slip you can pay at your bank or building society, by post or free of charge at a Post Office or Paypoint outlet.

Once your move is completed we will send you the slips you have requested.

We will transfer any credit balance to your new address.

Standing order instruction: Once your move is completed  we will send you the appropriate paperwork to complete your standing order set-up.

You will need to return this to your bank or building society before the first payment is due.

We will transfer any credit balance to your new address.

Form submission

Thank you for taking the time to tell us about moving into your new home, if you are happy with the details entered please click submitt below. 

Please note that any credit on balance will be transfered to your new address

Next step: We will now update our records which can take up to five working days to complete and be in touch if we need any further details or if we need to arrange for a meter reading.

Thanks again,

South West Water