New customers moving into the area

Your move - previous address

Your move - new address

How many people will live at this address? These details will help us estimate your water usage.

Have you moved in?

Does the property have a water meter?

Do you have a meter reading now?

Meter reading

Important: We understand that some of our customers are unable to read their meters. If you cannot read the meter we will arrange a meter reader to attend. :)

Please note that it can take up to 20 working days for this reading to be taken.

Unmetered customers are billed between late February and April and the charges are based on the rateable value of your property plus a fixed charge.

Does the property have a water meter? Yes

We will require a meter reading from you within two days of your moving in date. If you like, we could text you a reminder on the day you move in.

You can then easily provide us with your meter reading by replying to the text and including it in your reply.

How would you like us to obtain your meter reading?

Important: We understand that some of our customers are unable to read their meters. If you cannot read the meter we will arrange a meter reader to attend. 

Please note that it can take up to 20 working days for this reading to be taken.

[not moved in]

Billing details

Preferred billing options

Do you want us to send your bill to your new address?

Please provide us with the address you would like the bill sent to.

Payment method

Preferred payment method

Please select your preferred payment method

Please provide us with the following details so we may set up your direct debit with your bank.

Your instalment plan is calculated based on the average usage for the number of occupants you have told us will be in the property.

How often would you like the direct debit to be collected?
On which date of the month would you like us to collect the Direct Debit?

Payment slips: With a payment slip you can pay at your bank or building society, by post or free of charge at a Post Office or Paypoint outlet.

Once your move is completed we will send you the slips you have requested.

Standing order instruction: Once your move is completed  we will send you the appropriate paperwork to complete your standing order set-up.

You will need to return this to your bank or building society before the first payment is due.

Form submission

Thank you for taking the time to tell us about moving into your new home, if you are happy with the details entered please click submitt below. 

Next step: We will now update our records which can take up to five working days to complete and be in touch if we need any further details or if we need to arrange for a meter reading.

Thanks again,

South West Water