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Water advice & services
Environment and education
How many people will live at this address? These details will help us estimate your water usage.
Important: We understand that some of our customers are unable to read their meters. If you cannot read the meter we will arrange a meter reader to attend. :)
Please note that it can take up to 20 working days for this reading to be taken.
Unmetered customers are billed between late February and April and the charges are based on the rateable value of your property plus a fixed charge.
We will require a meter reading from you within two days of your moving in date. If you like, we could text you a reminder on the day you move in.
You can then easily provide us with your meter reading by replying to the text and including it in your reply.
Important: We understand that some of our customers are unable to read their meters. If you cannot read the meter we will arrange a meter reader to attend.
[not moved in]
Preferred billing options
Please provide us with the address you would like the bill sent to.
Preferred payment method
Please provide us with the following details so we may set up your direct debit with your bank.
Your instalment plan is calculated based on the average usage for the number of occupants you have told us will be in the property.
Payment slips: With a payment slip you can pay at your bank or building society, by post or free of charge at a Post Office or Paypoint outlet.
Once your move is completed we will send you the slips you have requested.
Standing order instruction: Once your move is completed we will send you the appropriate paperwork to complete your standing order set-up.
You will need to return this to your bank or building society before the first payment is due.
Thank you for taking the time to tell us about moving into your new home, if you are happy with the details entered please click submitt below.
Next step: We will now update our records which can take up to five working days to complete and be in touch if we need any further details or if we need to arrange for a meter reading.
South West Water