Water supply pipe responsibilities
|Location of leak||Description of pipe||Responsibility|
|Water main||This is the large underground pipe which usually is found in the highway or road||Our responsibility|
|Communication pipe||This is the underground pipe that runs from the water main to the boundary of the street
(where the water main is laid)
|Supply pipe||This is the underground pipe that runs from the street boundary (where the water main is laid) to the internal stop tap in your home (usually under the kitchen sink)||Your responsibility (if you’re the owner)|
Other arrangements are detailed here:
The diagram shows the most common pipework arrangements.
How can we help
se the FAQ search to quickly find what you are looking for...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can relate to issues with your private plumbing or appliances in your home. There’s more information about...
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other utilities also use a different colour paint to mark locations of their apparatus for the same reasons.
How do I get a temporary building water supply?
You’ll need to apply for a new connection if you need a temporary building water supply. There’s more information here on our page for new or replacement water connections.
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
How do I know if I have a leak?
If you’re on a meterYou may have received a bill that shows a larger amount of usage than normal which may indicate a leak on your supply pipe. Watch our guide or follow our steps below to find out how to check for a leak. Step 1 – Make sure all your appliances (like...
What do I do if I have a leak inside my house?
You can watch our video to find out where the leak is. If you’ve confirmed a leak inside your house by carrying out a leak check on the meter or can hear or see running water, you’ll need to speak to a plumber to check your internal pipework or fittings. Approved...
How do I report a leak on my supply pipe?
You can complete our online leak form or call our Services Helpline 0344 346 2020 It will be your responsibility to repair it and approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme [WIAPS]. We’ll send you an information...
What do I do if I have a leak on my shared supply pipe?
If the leak is occurring on a section of pipe that one person only is responsible for, they will need to arrange for its repair. You can report a leak using our online form or call our leak reporting line on 0800 230 0561. There's information here about leaks on shared...