Water supply pipe responsibilities

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Location of leak Description of pipe  Responsibility
Water main This is the large underground pipe which usually is found in the highway or road Our responsibility
Communication pipe This is the underground pipe that runs from the water main to the boundary of the street
(where the water main is laid)
Our responsibility
Supply  pipe This is the underground pipe that runs from the street boundary (where the water main is laid) to the internal stop tap in your home (usually under the kitchen sink) Your responsibility (if you’re the owner)

Other arrangements are detailed here:

Water mains located alongside a street
Individual supplies
Multiple occupancy properties
Shared supplies

The diagram shows the most common pipework arrangements.

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How to check for a leak:

On a water meter

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How to check for a leak if you have a water meter

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Not on a meter

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How to check for a leak if you do not have a water meter

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Internal stop tap

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How to locate your internal stop tap

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