Can we reach you? Help us help you

Did you know that we can send you a text message to alert you to any issues that might affect your water supply?

Although we do our best to ensure a reliable water supply, sometimes things go wrong. When they do, we want to make sure we keep you informed. But we can only do this if we have an up-to-date contact number for you.

If you would like to receive text alerts to your mobile during an emergency or a voice message to your landline, sign up and update your details below. You’ll just need your customer reference number, which you can find on your bill.

You can also tell us your email address so that we can share news and competitions with you, for example how to prepare your home for winter and the chance to win B&Q vouchers to help you lag your pipes.