Complaints

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We’re sorry you've felt the need to complain. 

We aim to always provide you with the highest possible service by treating you courteously, fairly, efficiently and making your contact with us as simple as possible. However, sometimes problems do occur and when they do, we want to know so that we can put them right.

To put things right as soon as possible we’d really like to talk to you about what’s gone wrong.  One of our experienced, dedicated Customer Managers can call you to understand what’s happened.  They will take the details, provide you with their direct telephone number and fully investigate so that they can resolve the issue.  You can arrange a call back by completing the form on the right.

Our Complaints and Compliments leaflet explains how we handle complaints.  You can let us know of your issue using whichever contact method you prefer and we’ll make sure things are put right.

If you decide to write to us, you will be contacted by a dedicated Customer Manager who will acknowledge your complaint, provide you with their direct telephone number and investigate your concerns.  They will reply to you within ten working days.  

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