Cold weather conditions

What to do if you discover a problem during periods of ice or snow

First, please check our In your area for any work that may be causing you to have no water. If there is no work shown, please follow the steps below.

  1. If you don't have any water check with neighbours. If they still have water, your pipes may be frozen
  2. Check pipes for signs of a split - a leak or burst will not occur until the water has thawed
  3. Turn off the supply using the internal stop tap
  4. If the central heating and any other water heating appliances are already on, keep on. However, if they are currently turned off do not be tempted to switch them on to thaw frozen pipes as this could cause damage.
  5. Drain the cold water system only by flushing the toilet and opening cold taps over sinks and baths
  6. If you don't find any damage, turn on all the taps and thaw the frozen pipe using a warm towel or hot water bottle wrapped in a towel
  7. When the pipes have thawed and you're sure no damage or leak has occurred, turn off the taps and slowly switch the supply back using the internal stop tap
  8. Check the pipes again now that they are under pressure and check again for signs of damage or a leak before switching on water heating appliances
  9. If you discover a leak or burst pipe, call a reputable plumber immediately. South West Water supports approved contractor schemes and a list of approved contractors can be found on the WaterSafe website www.watersafe.org.uk or by calling 0333 207 9030

If you’ve still got no water and after carrying out these checks find that your pipes are not frozen, please call us on 0344 346 2020 (24 hours) or arrange for a call back by completing the details in our Arrange a free call back section on this page.

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