Priority services

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We offer a range of free services if you have additional needs or require a little extra help due to your current circumstances. 

This is available to anyone living within our region, even if you are not the bill payer.

If you, or someone in your house, has a medical condition that requires constant access to a supply of water, or you would find it difficult to reach an alternative supply during an interruption to the mains supply, or have a particular need when contacting us, you can join our Priority Services Register.

Full details of these services are in our leaflet "Code of Practice on Priority Services". 

How to join the Priority Services Register

You can register for our services by using the online registration form or by calling 0344 346 1010 or minicom 0800 169 9965 (Text Relay is also available). You can also request a copy of our Priority Services Registration form by calling us.

All information you provide will be treated in the strictest of confidence and your details will only be used by members of our staff and contractors who need them to provide you with the support you require.

We’ll accept applications from account holders and nominated carers. We’ll also accept applications from water re-sellers, such as sheltered accommodation providers, provided you have given your consent.

We aim to keep the register updated by contacting you from time to time to discuss your needs. If there’s a change in your circumstances that you think we should know about, you, or someone who you’ve agreed can talk to us on your behalf and we’ll update the register as needed.


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