March 2014 update
In December 2013 we published our business plan to 2020 following the largest ever consultation with customers.
In March 2014, we made some changes to the plan following further feedback from customers and discussions with Ofwat, the water industry regulator. This document summarises our proposed changes to that plan, which could see bills falling by 13% below inflation by 2020.
Your wastewater services to 2020
An easy-to-read summarised version of the South West Water Business Plan containing key information relevant to customers.
Click here to download a PDF of 'Customer Summary'
Main plan to 2020
Main business plan - Full version
The South West Water Business Plan is our main business plan document for the integrated business (wholesale and retail).
It contains details relevant to stakeholder groups and regulatory bodies and is designed to provide in-depth narrative on our planned strategies, activities and investments. (98 pages)
Click here to download a PDF of 'South West Water Business Plan'
The WaterFuture Customer Panel Report
The WaterFuture Customer Panel Report to Ofwat
An independently authored document which captures the conclusions of the customer challenge panel responsible for scrutinising and challenging our business-planning activities.
It includes the panel’s conclusions about the quality of our engagement with our customers and stakeholders and how well our plan meets their needs and priorities.
Information relevant to the financial audience
The Investor Summary contains information relevant to the financial audience including investors.
Important update: Final Determination (December 2014)
- Please click here for the Investor One Page Summary relating to the Final Determination
- Please click here for the full-length 'Investor Briefing FINAL DETERMINATION' document