Aa

South west water website

Skip links:

Skip to main content
Skip to main navigation

Corporate links

Household customers
Developers
Retailers and commercial
Environment
Careers

Household customers

Your account

Paying my bill

Need help paying your bill?

Moving home

My water meter

How your bill is set

The £50 reduction

Manage your account online

close this tab
Report a leak

Spotted a leak? Let us know

Think you have a leak on your supply?

Help with the cost of your leak repair

Claim for a leak allowance

How we are tackling leakage

In Your Area

close this tab
Advice and services
Your water

Discoloured water

Taste and smells

Water hardness

Keeping water safe

Keeping fish

Water quality postcode search

Lead pipework and fittings

Water regulations

Your wastewater

Love Your Loo

Think Sink!

Reporting a suspected pollution

Surface water drainage

Sewer flooding

Misconnections

Private sewer transfer

Sidmouth Fatberg

Useful information

Get ready for winter

Standards of service

Find an approved plumber

Bogus callers

HomeServe

Complaints

Coronavirus

Priority Services

Help with bills

Advice for businesses
Love Your Loo

close this tab
Save water
Save water

How you can save water

Free water-saving products

What we're doing to save water

Save 5 litres

The Water-Saving Community Fund

How the Fund works

Applying to the Fund

Projects funded
Find out more

close this tab
Need help?

Need help?

Priority Services

Need help paying your bill?

In Your Area

close this tab
Our community
Our community

How we can support your community

What we're doing in the community

Enjoy our lakes

The value of water visitor centre

Education zone

KS2 and KS3

Book a visit

Blogs

Blog 2021
Education zone

close this tab
About us
What we do

Our Story

Pennon Group Plc

Our Regulators

Document library

How are we performing

Annual reporting 2021

Annual reporting 2020

WaterShare+

Governance

Our Board

Charges Assurance

Company Monitoring Framework

WaterFuture

Proposals and Choices 2020-2025

Business Plan 2020-2025

WaterFuture publications

WaterFuture panel

Sustainability

Net Zero plan

Community

Environment

Projects and investments

Latest news and blogs
Find out more

close this tab
Contact us

Contact us

Frequently asked questions

In Your Area

close this tab

Developers

Water Services and Connections
Getting a water supply

Getting a water supply for a new development

New or replacement water connections

Self Lay

Building near water mains

Diversion of water mains

Pre Development Services

Using a NAV New Appointment and Variation
close this tab
Sewer Services and Connections

First time sewerage

New sewer connection

Sewer requisition

Diversion of public sewers

Building near a public sewer

Adoption of existing sewers

Adoption of new sewers or pumping stations

Pre Development Services – Waste Water

Small build sewer diversion process

close this tab
Our performance
Our performance
close this tab
Developer Services Charging Arrangements
Developer Services Charging Arrangements
close this tab

Retailers and commercial

Find a retailer
Retailer services

Wholesale Services

Wholesale Charges Household and Non-household 2021/22

Wholesale retail portal

Work publication tool

Register
close this tab
Wholesale Services
Wholesale retail portal

Meter Reading Services

Contact Wholesale Services

What we do

Retailer services

Trade effluent services

Information and support

Meter Reading Services

Contact Wholesale Services

Good Practice Guide Alignment

Schedule three alternative credit
close this tab
Our laboratory services
Laboratory analysis

About us
close this tab
Bioresources & Water Resources Markets

Water resources market opportunities

Trading and Procurement Code

Bid Assessment Framework

Regulatory Capital Value

close this tab

Environment

A precious resource

Drought Plan

Water Resources Management Plan

Current reservoir storages

Where does our water come from?

150 years of dams

Enjoy the lakes

close this tab
Rivers and bathing waters

BeachLive

BeachWise

Bathing waters history

Revised Bathing Water Directive

Nurdles and Bio-beads

close this tab
Working in the environment

South West Peatland Partnership

Upstream Thinking

Exmoor Mires Partnership

Downstream Thinking & Sustainable Drainage

Efficient energy management

Climate change

close this tab
Environmental information regulations
Environmental information regulations

Making a request for environmental information
close this tab

Careers

Vacancies

Vacancies

close this tab
Employee benefits

Employee benefits

close this tab
Work placements

Work placements

close this tab
Apprenticeships

Apprenticeships

close this tab
Kickstart

Kickstart

close this tab
Graduate Management Programme

Graduate Management Programme

close this tab

Search this site

Close Search

Search the site, ask question Search the site Search the site

View all known events

WaterFuture publications

Home / WaterFuture / WaterFuture publications

Document repository List

WaterFuture publications

WaterFuture documents

Document repository search Search documents...

Business Plan 2020-2025
Our Vision 2020-2050
Panel minutes
Proposals and Choices
WaterFuture Archive

Footer links

Your Account

Households

Bills

Paying my bill
How your bill is set

Meters

Switch to a meter
Water calculator
Send us a meter reading

Change my address

Moving home
New customer
Existing customer
Leaving the South West

Help and advice

Standards of service
Bogus callers
Find an approved plumber
Complaints

Services

Drinking Water

Discoloured water
Taste and smells
Water hardness

Waste Water

Surface water drainage
Sewer flooding
Love Your Loo
Think Sink!

Commercial & Business

Find a retailer
Services for retailers
Standpipe hire
Affected by streetworks?
Our laboratory services

Developer

Getting a water supply
Self Lay
Our performance
New sewer connection
First time sewerage

About us

Our company

What we do
How are we performing
WaterFuture
Latest news

Environment

A precious resource
Environmental Information
Rivers and bathing waters
Work in the environment

Education

What we offer
Meet the team
Activities and resources

Regulatory information

Our regulators
Formal reports

Site utilities

Copyright
Modern slavery
Privacy and cookies
Terms and Conditions

South West Water Limited Registered office: Peninsula House Rydon Lane Exeter Devon, England EX2 7HR Registered in England No. 02366665.