Our Proposal and Choices 2020-2050

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We've published our Proposals and Choices for 2020-2025, over the coming weeks all customers are invited to ‘have your say'. It’s important that you have your say, after all, the plan will affect how your future water services are provided and will determine how much you are charged for the services you use. The consultation deadline is April 30 2018.


Click to view our Proposals and Choices 2020 - 2025


Customer version (short overview) Full version 

Proposals & Choices Customer feedback - £2 donation to WaterAid: Terms and conditions

  • We will donate £2 to WaterAid for every South West Water/Bournemouth Water customer* who provides feedback on our Proposals & Choices via our on-line survey, email or letter. (One £2 donation per household)
  • Customers must supply their postcode within their feedback
  • The consultation period and entry to the survey is from 5 March to 30April 2018
  • There will be a maximum company donation of £10,000

South West Water will process any personal data received from entrants in connection with this survey in accordance with South West Water's Privacy and Cookies

South West Water reserves the right in its absolute discretion to cancel the promotion without prior notice in the event of circumstances arising beyond their control that make it necessary to do so.

This survey is governed by the laws of England and Wales. The promoter is South West Water Limited, Peninsula House, Rydon Lane, Exeter, EX2 7HR.


*To complete the survey you must live in a property that receives water and / or wastewater services from South West Water or Bournemouth Water but you do not have to be the bill payer. Every person aged over 16 living in a property can complete the survey individually, but each individual can only complete it once.  The donation of £2 will be per household regardless of the number of surveys submitted.