Contact Wholesale Services

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If you are a Non-Household Customer

A new Open Market was launched 1st April 2017, splitting the services provided by the Wholesaler and Retailer.  Please contact your Retailer with your enquiry. If you have not switched your account you will still be with Retailer, South West Water Business Services.  Contact details can be found on your water bill. You will also find contact details and a list of all the Retailers covering England and Wales here.

Household customers and non-eligible businesses will continue to be served and billed by  your regional water company.


If you are a Trade Effluent Customer

You can contact your Retailer (as above) or contact South West Water directly.

Click here for Trade Effluent Services:

  • Trade effluent application
  • Trade effluent consent
  • Update private mater
  • Obstructed sampling visits
  • Frequently asked questions


If you are a Retailer (Providing Water or Sewerage services to Non-Household Customers)

In the first instance please click here for further details.

For all other enquiries outside of the normal form submission our Wholesale Account Management team will be happy to discuss these with you. This includes discussions around our charges scheme, contract management, portal login requests, financial settlement and trade effluent enquiries.  Please complete and submit the enquiry form below.

Normal Working Hours are 09:00 - 17:00 Monday to Friday (excluding Bank Holidays)


Other useful numbers

  • Report a leak: 0800 230 0561 (This line in available 24 hours per day)
  • Bogus Caller Helpline: 0344 346 2020 (This line is available 24 hours a day)


Out of hours

Emergencies only, out of hours 17:00 - 09:00, Weekends and Bank Holidays

  • South West Water: 0344 346 2020
  • Bournemouth Water: 01202 590 059

*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.

Retailer - Contact Wholesale Services