Contact Wholesale Services

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Normal Working Hours are 09:00 - 17:00 Monday to Friday (excluding Bank Holidays)


If you are a Retailer

For all enquiries outside of the normal form submission our Wholesale Account Management team will be happy to discuss these with you. This includes discussions around the charges scheme, contract management, portal login requests, financial settlement and trade effluent enquiries.  Please complete and submit the enquiry form below.


If you are a Non-Household Customer

Please contact your Retailer with your enquiry. Contact details can be found on your water bill.


If you are a Trade Effluent Customer

Click here for Trade Effluent Services:

  • Trade effluent application
  • Trade effluent consent
  • Update private mater
  • Obstructed sampling visits
  • Frequently asked questions


Other useful numbers

  • Report a leak: 0800 230 0561 (This line in available 24 hours per day)
  • Bogus Caller Helpline: 0344 346 2020 (This line is available 24 hours a day)


Out of hours

Emergencies only, out of hours 17:00 - 09:00, Weekends and Bank Holidays

  • South West Water: 0344 346 2020
  • Bournemouth Water: 01202 590 059

*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.

  • Contact Wholesale Services