Normal Working Hours are 09:00 - 17:00 Monday to Friday (excluding Bank Holidays)
If you are a Retailer
For all enquiries outside of the normal form submission our Wholesale Account Management team will be happy to discuss these with you. This includes discussions around the charges scheme, contract management, portal login requests, financial settlement and trade effluent enquiries. Please complete and submit the enquiry form below.
If you are a Non-Household Customer
Please contact your Retailer with your enquiry. Contact details can be found on your water bill.