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Account Management Team

For all enquiries outside of the normal form submission we will be happy to discuss any other queries with you. This will also include discussions around the charges scheme, account, contract management, problem solving or service failures.

Retailer Contact

Account Management, Financial Settlement & Trade Effluent 09:00 - 17:00 Monday to Friday (excluding bank holidays)

Customer Contact

Trade Effluent Support Technician 09:00 - 17:00 Monday to Friday (excluding bank holidays

Other useful numbers

  • Report a leak: 0800 230 0561 (This line in available 24 hours per day)
  • Bogus Caller Helpline: 0344 346 2020 (This line is available 24 hours a day)

Out of hours

Emergencies only, out of hours 17:00 - 09:00, Weekends and Bank Holidays

  • South West Water: 0344 346 2020
  • Bournemouth Water: 01202 590 059

*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.

  • Contact Retailer Services