Good Practice Guide Alignment
The Retailer Wholesaler Group (RWG) is a MOSL trading party led group that covers operational terms and is made up from Retailers, Wholesalers, MOSL, CCW and Ofwat. The aim is to promote and share good practice to improve customer service in the market. Further details of these good practice guides can be found on MOSL’s website here.
In line with Ofwat recommendations, please see the table below illustrating our current fulfilment to each good practice guide.
|RWG good practice guide||Adoption status|
|Return to sewer||Fully|
|Gap Site Incentive||Due April 2021|
|Vacant Incentive||Due April 2021|
We aim to update our policies each year and will always ask for feedback from Retailers when making any changes.
If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Account Management team at firstname.lastname@example.org