If you’re having difficulties paying your bill, don’t worry or struggle in silence – get in touch. Our people will work with you, based on your individual needs and circumstances, to make it as easy as possible for you to manage your water bill. Click here to find out more about how we can help you.

Help and support

Struggling to pay

If you're struggling to pay your water bill, we've made it easier for you to get the right help

Struggling to pay

Priority Services

Priority Services are available to anyone living within our region.

Priority services

Save tap water this summer

Right now, demand for tap water is higher than normal and we haven't had much rain. During peak times, we're treating and pumping an additional 50 million litres a day, that's the same as supplying two extra cities the size of Exeter.

Do you bit