Another highlight of Susan’s end-of-year reflections was meeting with Jenny Eamer and the wider team at Countess Wear Treatment Works.
Jenny has been central to several key projects during 2025 and continues to demonstrate exemplary leadership, technical insight and a strong commitment to protecting the environment and delivering for customers.
During the visit, Susan recognised the important work undertaken by Jenny and her colleagues, often in challenging conditions, and thanked them for the consistency, care and integrity they bring to their roles.
Their collective achievements this year reflect the dedication of teams right across the Group, who work tirelessly to keep our services running for millions of people every day.