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Checking for leaks
How to check for a leak if you have a water meter
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How to locate your internal stop tap
353 views / 1:27Popular
How do I get a new water main?
You can apply for a new water main if it will serve 2 or more properties which haven’t previously connected to our network (directly or indirectly) We will ask you (and...
What do I need to do when I move house?
Let us know you’re moving online by completing one of the following forms: New Customer, Returning Customer, Moving within the South West Leaving the South West Or...
What standards apply to water pressure?
We have a statutory requirement to supply water by gravity continuously for domestic purposes at a pressure that will; ‘reach the top of the top-most storey of every...
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a...
Billing
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our...
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1...
Drinking Water
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other...
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually your cold kitchen tap) for up to an hour, checking it every 10 minutes to see if...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Water meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999). To apply for a meter please see our...
Latest News
Latest tweets
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South West Water @SouthWestWater
RT @CornwallFRS: Don’t let the cold catch you out, it’s predicted to be a very cold winter but you’re not the only one who needs wrapping u…
20h
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South West Water @SouthWestWater
Save water, save energy and save money! 👍❄️💦 On average 15% of a gas heated household’s heating bill is from heati… https://t.co/9CeYv1t8lf
22h
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South West Water @SouthWestWater
@TOTNEZ @DevonCC Quick update, I've spoken with the depot and confirmed we are aware - with planned works on the 19… https://t.co/JYQIWWjaDD
Dec 14
