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Checking for leaks
How to check for a leak if you have a water meter
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How to locate your internal stop tap
353 views / 1:27Popular
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our...
How hard is my water?
If you live in East Devon the water supply is considered slightly or moderately hard, because the water comes from deep underground boreholes. The rest of our area is...
How do I apply for a new sewer connection?
You can complete our sewer connection application form and return it to us by email, the guidance notes contain more information. You’ll need to arrange for a drain to be...
What’s happening in my area?
You can find out about work we are doing in your area by looking at our In your area site.
Billing
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our...
My bill is in credit, can I get a refund?
We can discuss the details with you by calling you back. Please complete the details in our Arrange a free call back section on the right. If you’ve moved or closed your...
Can I change my payment plan?
We’ll need to talk to you about your payment plan and the options available. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1...
Drinking Water
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other...
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually the cold kitchen tap) for up to an hour, checking it every 10 minutes to see if...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Water meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999) We’ll ask for your landlords name when...
Latest News
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Latest tweets
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South West Water @SouthWestWater
@Cornwall_LIVE please contact the press office on 01392 443020, thanks https://t.co/ixyoboQ0Zd
48m
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South West Water @SouthWestWater
@jonjo_75 We have scientists in the area and there are no issues with the water. We have flushed the mains to clear any taste. Ben.
2h
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South West Water @SouthWestWater
@jonjo_75 Hi Steve, we have scientits in the area and there are no issues with the water. We have flushed the mains to clear any taste. Ben.
2h