What's happening up your street?
Enter your post code or location below to find out what work we are doing in your area.
Pick from favourites
You have not saved any favourite locations.
Favourites will give you fast access to the In YourArea information affecting the locations important to you.
To Save a favourite search for a valid location and click add to favourites +.
You can also select a favourite as your home location and see alerts for incidents affecting it on the website's home page.
How can we help?
Got a question? Ask us here or take a look at our how to guides
Checking for leaks
How to check for a leak if you have a water meter
213 views / 5
How to locate your internal stop tap
353 views / 1:27Popular
Can I have an external use sub-meter for my garden?
You may benefit from having an external use or sub meter if you use a large amount of water externally, for example: A very large garden that you water by hosepipe or...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of...
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds,...
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our...
Billing
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our...
My bill is in credit, can I get a refund?
We can discuss the details with you by calling you back. Please complete the details in our Arrange a free call back section on the right. If you’ve moved or closed your...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1...
Drinking Water
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other...
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually your cold kitchen tap) for up to an hour, checking it every 10 minutes to see if...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Water meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999) We’ll ask for your landlords name when...
Latest News
View all Blogs
Latest tweets
-
South West Water @SouthWestWater
EX5 4: Supplies in this area have now been restored. For information: https://t.co/nVLSnxjV4V #Rewe
3h
-
South West Water @SouthWestWater
PL25 5: Supplies in #TrevarrickRoad have now been restored. See: https://t.co/GDxIGZ0zcf #StAustell
3h
-
South West Water @SouthWestWater
Due to the increasing demand on #water supplies, the construction of #Siblyabck Dam began in the late 1960s and was… https://t.co/170RsoZiCL
4h
