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Checking for leaks
How to check for a leak if you have a water meter
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How to locate your internal stop tap
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How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
Where can I find plans of pipework in my area?
For location of private pipework in your area contact your local District Council or check your house deeds. If you are a land or property owner you can request an asset...
How hard is my water?
Our water quality postcode search can be found here. Most of our area is sourced from moorland rivers and reservoirs and is classed as soft or moderately soft. In East...
What standards apply to water pressure?
We have a statutory requirement to supply water by gravity continuously for domestic purposes at a pressure that will; ‘reach the top of the top-most storey of every...
Billing
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our...
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1...
Drinking Water
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other...
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually your cold kitchen tap) for up to an hour, checking it every 10 minutes to see if...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Water meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999). To apply for a meter please see our...
Latest News
Latest tweets
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South West Water @SouthWestWater
Don’t feed a #fatberg this Christmas and be sure to scrape cooled, leftover cooking fat, meat juices and food scrap… https://t.co/RNTTdf2fIV
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South West Water @SouthWestWater
@schlakers I'll note that the rain might make it difficult to see but we will check our assets, and may need to pas… https://t.co/X8tb1EDMkQ
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South West Water @SouthWestWater
Every year we deal with around 8,500 blocked sewers across Devon and Cornwall, that’s a new blockage nearly every h… https://t.co/J4Z4aqwHWZ
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