What's happening up your street?
Enter your post code or location below to find out what work we are doing in your area.
Pick from favourites
You have all the favourites you can save. Please delete an existing favourite to add this to the list.
You have not saved any favourite locations.
Favourites will give you fast access to the In YourArea information affecting the locations important to you.
To Save a favourite search for a valid location and click add to favourites +.
You can also select a favourite as your home location and see alerts for incidents affecting it on the website's home page.
Promotions:
How can we help?
Got a question? Ask us here or take a look at our how to guides
How to guides
Checking for leaks
How to check for a leak if you have a water meter
214 views / 5
How to locate your internal stop tap
353 views / 1:27
Frequently asked questions
View all FAQ's
View all FAQ's
Popular
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
What is a cubic metre?
A cubic metre equals 1000 litres of water. If you’re on a meter, the variable charge from 1st April 2019 for 1 cubic metre is: For water - £1.8477 For sewerage...
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our...
What do I do if I have a blocked drain or sewer?
For blockages on a public sewer, please contact us on 0344 346 2020 so that we can confirm responsibility. We’re responsible for maintaining public sewers and we’ll...
Billing
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, get in contact with us. If you've already registered for...
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can contact us so that we can discuss the...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1...
Drinking Water
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other...
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually your cold kitchen tap) for up to an hour, checking it every 10 minutes to see if...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Water meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999). To apply for a meter please see our...
Latest News
Latest tweets
Follow us on Twitter
Follow us on Twitter
-
South West Water @southwestwater
This week's @heritageopenday events are in full swing at Camborne Wastewater Treatment Works today! 🎉💦 https://t.co/rgutOAJONb
19h
-
South West Water @southwestwater
#GetIntoWater play your part, be water smart👍 🚿💧 Get a FREE water-saving shower head and more water-saving goodies… https://t.co/9Rec0EcLx6
Sep 16
-
South West Water @southwestwater
We'll be in Plymouth this Saturday to celebrate Plymouth Sound National Marine Park. #plymouthparksmatter… https://t.co/bKWjEopA4q
Sep 13
