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Checking for leaks
How to check for a leak if you have a water meter
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How to locate your internal stop tap
353 views / 1:27Popular
Can I go back to unmetered charges if I’ve switched to a meter?
If you don’t think that switching to a meter was of any benefit, you have 2 years from when the meter was installed to go back to unmetered charges. For more information...
How do I decide whether to have a water meter?
You can use our calculator to estimate what your bill would be if you switched to a water meter and then compare this against your annual unmetered bill. On average you...
What are your current charges?
Our current charges for household customers are here. For non-household customers charges are here. The charging year runs from 1 April to 31 March.
Do you have any job vacancies?
Please see our Careers page for current vacancies, student placements, graduate development programme and apprenticeships.
Billing
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our...
My bill is in credit, can I get a refund?
We can discuss the details with you by calling you back. Please complete the details in our Arrange a free call back section on the right. If you’ve moved or closed your...
Can I change my payment plan?
We’ll need to talk to you about your payment plan and the options available. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1...
Drinking Water
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other...
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually the cold kitchen tap) for up to an hour, checking it every 10 minutes to see if...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Water meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999) We’ll ask for your landlords name when...
Latest News
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Latest tweets
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South West Water @SouthWestWater
@trippers4 sorry to hear this Kerry, we have a burst main in the area which we are repairing later on tonight so this could be the cause.
3h
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South West Water @SouthWestWater
@Party_Sausage Hi Carina, can you DM your full address please so I can investigate further? Thanks, Ben.
3h
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South West Water @SouthWestWater
@Cornishpiskey Hi Claire, there is nothing that we are aware of. Can you DM your full address and a contact number please? Thanks, Ben.
3h