What's happening up your street?
Enter your post code or location below to find out what work we are doing in your area.
Pick from favourites
You have not saved any favourite locations.
Favourites will give you fast access to the In YourArea information affecting the locations important to you.
To Save a favourite search for a valid location and click add to favourites +.
You can also select a favourite as your home location and see alerts for incidents affecting it on the website's home page.
How can we help?
Got a question? Ask us here or take a look at our how to guides
Checking for leaks
How to check for a leak if you have a water meter
213 views / 5
How to locate your internal stop tap
353 views / 1:27Popular
How can I let you know if a tenant is moving?
If you’re a landlord renting out a property, you can let us know who is responsible for charges at your property by using the national web portal Landlord TAP. You can...
Does my pipework need to meet with any regulations?
Yes, pipework and plumbing must comply with the Water Supply (Water Fittings) Regulations 1999. These are designed to stop contamination of water supplies by preventing...
What will the charges be at a house that I’m moving to?
Your Estate or Property Agent should be able to provide you with more details.If you’d like to check if the property is on a meter, we’ll call you back to confirm...
What do I do if I have a leak inside my house?
You can watch our video to find out where the leak is. If you’ve confirmed a leak inside your house by carrying out a leak check on the meter or can hear or see running...
Billing
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our...
My bill is in credit, can I get a refund?
We can discuss the details with you by calling you back. Please complete the details in our Arrange a free call back section on the right. If you’ve moved or closed your...
Can I change my payment plan?
We’ll need to talk to you about your payment plan and the options available. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1...
Drinking Water
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other...
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually the cold kitchen tap) for up to an hour, checking it every 10 minutes to see if...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Water meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999) We’ll ask for your landlords name when...
Latest News
View all Blogs
Latest tweets
-
South West Water @SouthWestWater
TQ13 9: Supplies to be disrupted for 2hrs whilst we carry out urgent repairs. For information please see: https://t.co/oeuNdsLoO7 #Manaton
8h
-
South West Water @SouthWestWater
@claire_winters customercontact@southwestwater.co.uk is correct. There is also a complaint web form at https://t.co/3nQNE8eLa7.
Jun 26
-
South West Water @SouthWestWater
@claire_winters Hi Claire. Certainly it is customercontact@southwestwater.co.uk. If you would like DM me I could look into your query now.
Jun 26