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Checking for leaks
How to check for a leak if you have a water meter
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How to locate your internal stop tap
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Is fluoride added to drinking water?
No, we don’t add fluoride to drinking water in our area. All of our water supplies have a naturally occurring low level of fluoride which is typically below 0.1...
My discoloured water won’t clear after running the tap?
If you have tried running your cold tap for an hour and the water still hasn’t cleared, please call our Services helpline on 0344 346 2020. If you are on a water meter,...
How do I apply for a new water supply?
We’ll send you an application form and information pack in the post; we’ll call you back to arrange this. Please complete the details in our Arrange a free call back...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Billing
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our...
My bill is in credit, can I get a refund?
We can discuss the details with you by calling you back. Please complete the details in our Arrange a free call back section on the right. If you’ve moved or closed your...
Can I change my payment plan?
We’ll need to talk to you about your payment plan and the options available. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I pay regularly by instalments?
Yes, if you’d find it easier to manage your bill my paying more regularly, we have payment plans available: If you don’t have a meter:Annual bills with payment due on 1...
Drinking Water
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other...
Where is the external stop tap?
The external stop tap (which is our responsibility) will usually be installed at the boundary of your property in the pavement. If you’re on a water meter the stop tap...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually the cold kitchen tap) for up to an hour, checking it every 10 minutes to see if...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can...
Water meters
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999) We’ll ask for your landlords name when...
Latest News
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Latest tweets
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South West Water @SouthWestWater
PL6: Update : 14:00 - Repair team are on site and expect repair to be completed in 4 - 6 hrs with supplies returning normal by 19:30 #burst
3h
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South West Water @SouthWestWater
@patatasbadass Glad to here it is back! your welcome!
5h
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South West Water @SouthWestWater
@xicklelisax We have managed to re-valved the area meaning water should be restoring to all properties that are not in Pillars Walk.
5h